Horsham, United Kingdom | Posted on 04/30/2026
You sit between the business, IT team, and vendor
You make sure this gets delivered — properly, on time, and adopted by the branches
This is not admin. This is delivery
What You’re Responsible For:
- Programme Delivery (Core)
- Own day-to-day delivery of CRM migration (12–24 months)
- Build and manage the full project plan
- Track milestones, risks, dependencies, and delivery
- Act as the main interface with CRM provider
- Hold them accountable to timelines and deliverables
- Translate business needs into clear requirements
Internal Coordination
Work with:
- IT dev team (inc. 8 developers)
- Managing Director of Operations
- Heads of Department
Requirements & Build Oversight
Define and document what needs to be built (circa 25+ internal tools/services)
Change & Adoption
- Plan rollout to branches
- Ensure teams actually use the system
- Work with training to support adoption
Reporting & Visibility
Provide clear weekly updates:
- Progress vs plan
- Risks
- Decisions needed
- No surprises to senior leadership
- Put mitigation plans in place
- Escalate quickly when needed
What Success Looks Like
- CRM Rollout - Delivered on time, phased, stable
- Adoption - Branches using it confidently
- Delivery - Clear milestones hit consistently
- Stakeholders - Aligned and informed
What You Need to Bring/Experience
- Project Manager on complex system / CRM / tech rollouts
- Vendor-led implementations
- End-to-end delivery (not just phases)
Skillset
- Strong planning and organisation
- Clear communication (you simplify, not complicate)
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