Project Manager - Dynamics 365 & Housing Transformation
Location: Hybrid (London)
The Role
We are seeking an experienced Project Manager to lead the delivery of complex business and technology transformation projects within a Housing environment.
The successful candidate will have a strong track record of delivering Microsoft Dynamics 365 CRM initiatives, driving business change, improving customer-facing services, and managing stakeholders across large and complex organisations.
This is an exciting opportunity to play a key role in delivering strategic transformation programmes focused on customer experience, process improvement, and service modernisation.
Key Responsibilities
- Lead end-to-end delivery of Dynamics 365 and business transformation projects.
- Manage project scope, plans, budgets, risks, issues, and dependencies.
- Establish and maintain effective project governance and reporting.
- Work closely with business and technology stakeholders to define requirements and deliver agreed outcomes.
- Coordinate suppliers, implementation partners, and internal delivery teams.
- Support business readiness activities including UAT, training, communications, and deployment.
- Drive process improvement initiatives and ensure successful adoption of new systems and processes.
- Deliver projects in line with agreed timelines, budgets, and quality standards.
Essential Experience
- Proven Project Manager with 5+ years' experience delivering complex transformation programmes.
- Strong experience delivering Microsoft Dynamics 365 CRM projects.
- Experience within Housing Associations, Local Authority Housing, or Social Housing organisations.
- Experience integrating Dynamics 365 with Housing Management Systems such as:
- NEC Housing (Northgate)
- Civica
- Orchard Housing
- Open Housing
- Strong stakeholder engagement and supplier management skills.
- Experience managing UAT, data migration, training, and business change activities.
- Strong governance, RAID management, and reporting experience.
Desirable Experience
- Complaints management or customer service transformation projects.
- Dynamics 365 Customer Service or Customer Engagement modules.
- Customer portals, resident portals, and self-service platforms.
- Housing repairs, tenancy management, asset management, or resident services transformation.
- PRINCE2, Agile PM, MSP, or equivalent certification.
Skills Required
- Project Delivery
- Microsoft Dynamics 365 CRM
- Housing Transformation
- Stakeholder Management
- Supplier Management
- Business Change
- Governance and RAID Management
- UAT and Business Readiness
- Data Migration
- Customer Service Transformation
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