Operations and Project management assistant
Web Project Manager
Who are we?
My Little Big Web is a web agency with about 20 employees based in Montreal that places workplace well-being at the heart of its development strategy. We offer SEO, online advertising, social media management, and website creation and redesign services (primarily using WordPress).
Job Responsibilities:
Reporting directly to the Director of Operations, the person in this role provides comprehensive operational support to the agency- including internal coordination, processes, and management- while also overseeing overall project management across various departments as needed and managing client relations for ongoing projects. He or she serves as the point of contact between teams, clients, and management, and contributes to the agency's smooth operation, organization, and overall efficiency.
Your role, in practice:
Operations and Management Support
- Assist the Director of Operations in coordinating and monitoring priorities
- Organize and follow up on operational meetings
- Contribute to the improvement and documentation of internal processes
- Support internal communication among teams, divisions, and management
- Help implement tools and best practices to improve the agency's efficiency
Project Management
- As needed, in addition to the existing teams, coordinate client projects (timelines, budgets, deliverables)
- Monitor the progress of projects (SEO/PPC/social media, website)
- Manage schedules for teams and external vendors
- Update project management tools and track related invoicing as needed
Customer Service
- Serve as the point of contact between customers and production teams
- Ensure communication between project managers and customers: calls, exchanges, and reports
- Collect and relay customer feedback, and follow up with the teams
- Anticipate customer needs and concerns to prevent dissatisfaction
- Handle sensitive situations with tact and ensure overall customer satisfaction
Desired profile
- Excellent spoken and written French
- Organizational skills, attention to detail, and ability to work independently
- Excellent communication and interpersonal skills
- Collaborative and proactive mindset, ability to anticipate needs
- Experience in administrative or operational support; project management experience is a plus
- Proficiency in a project management tool (Monday, Asana, or equivalent)
- Proficiency in English is a plus
We value thoroughness and humility, as well as your ability to explain things clearly and effectively.
Benefits offered at My Little Big Web:
- Hybrid work model or 100% remote work with flexible hours: Take advantage of the flexibility to work from home, ensuring a perfect work-life balance.
- Vacation and special closures: Enjoy 2 weeks of vacation, as well as the agency's 2-week closure between Christmas and New Year's.
- Health benefits: Enjoy supplemental health and dental insurance, as well as access to telemedicine.
- Well-being at the office: Join our happy hours and discover plenty of little perks to make your office experience enjoyable. These include healthy snacks, free coffee, and tea in our workspace.
- Company discounts: Get discounts on certain subscriptions (local businesses, etc.) and a 50% contribution toward your Opus public transit pass.
- Support for sports and family: If you have a gym membership, we'll cover $25 per month of your membership fee.
- Unique atmosphere and prime location: Be part of a team where a positive attitude is a priority, and enjoy our location just a 10-minute walk away
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