Job Description: Project Manager - CRM, CCaaS and CX Transformation Location:
Windsor (Hybrid working 1-2 days a week onsite) Type:
6 months rolling contract Currently I am looking for a Project Manager to lead a multi-workstream transformation programme across CRM, Contact Center (CCaaS), and Customer Experience (CX). Key Responsibilities Lead end-to-end delivery of CRM, telephony, and CX projects from initiation through post-go-live. Coordinate cross-functional teams across Customer Operations, IT, Digital, PMO, and vendors. Establish governance (RAID), manage budgets, and oversee resource planning. Drive operational readiness, user adoption, and process change for service teams. Requirements Proven delivery on major platforms:
Salesforce, Dynamics 365, ServiceNow, Genesys, Amazon Connect, Five9, or NICE
. Expertise in both
Agile
and
Waterfall
methodologies. Strong stakeholder alignment skills; experience in regulated sectors (Finance, Utilities, Telecoms) is a plus. PRINCE2, PMP, or Agile certification. Project Manager - CRM, CCaaS and CX Transformation
£500.00 - £540.00 / hr Talent International UK and it's subsidiaries, Digital Gurus, Infinite Talent and Rethink act as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the TandC's, Privacy Policy and Disclaimers which can be found at talentinternational.co.uk
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