Become the trusted advisor as a Project Manager at Zappix in Burlington, MA. Champion the use of mobile self-service solutions while enhancing the customer experience.
In this customer-facing role, you will manage the entire customer lifecycle from project launch to ongoing support. Working within our Customer Success team, you will focus on deploying innovative solutions and educating clients to maximize their benefits. Your efforts will help drive customer satisfaction, increase self-service engagement, and ensure smooth project delivery.
Key Responsibilities:
• Manage pre-sales assessments and project definition
• Create detailed project plans and oversee execution
• Work in tandem with engineering on functionality delivery
• Conduct client onboarding, training, and account management
• Prepare reports showcasing customer success and insights
Requirements:
• 3-5 years of project management in a customer-facing capacity
• Strong verbal and written communication skills
• Knowledge of project management best practices
• Background in statement of work drafting
• Familiarity with HTML5 and CSS is advantageous
Your project management expertise will play a crucial role in optimizing customer outcomes at Zappix.
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