Staples is business to business. You’re what binds us together.
Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers’ needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We’re inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.
What you will be doing:
Insights, Measurement & Optimization
- Analyze customer behavior, content performance, and business metrics to identify strategic opportunities.
- Develop data-driven recommendations, business cases, and prioritization frameworks that improve customer experience and business outcomes.
- Build reporting and measurement frameworks to evaluate content initiatives, quantify business impact, and communicate insights to stakeholders.
- Identify trends, content gaps, customer pain points, and opportunities for continuous improvement.
Testing & Experimentation
- Design, execute, and evaluate testing initiatives focused on content, taxonomy, attribution, and PDP enhancements.
- Partner with cross-functional teams to define hypotheses, success metrics, and measurement methodologies.
- Translate results into actionable recommendations, scalable best practices, and future optimization opportunities.
Content Strategy & Governance
- Support the evolution of taxonomy, hierarchy, attribution frameworks, content standards, style guides, and naming conventions.
- Recommend improvements that enhance discoverability, product findability, customer decision-making, and content consistency.
- Drive standardization, governance, and scalable processes that improve content quality and operational efficiency.
- Partner with Merchandising, Search, SEO, Product, Analytics, and Content teams to align content strategies with customer and business needs.
What you bring to the table:
- Strong analytical thinking with the ability to translate data into actionable insights
- Natural curiosity and proactive problem-solving mindset
- Ability to navigate ambiguity and drive clarity in complex situations
- Strong collaboration skills with a team-oriented approach
- Effective communication and influencing skills across diverse stakeholder groups
- High level of organization and attention to detail
- Adaptability and openness to change in a fast-paced environment
- Customer-focused mindset with emphasis on end-user experience
- Experience influencing decisions across cross-functional teams
- Entrepreneurial mentality: willingness to roll up the sleeves and do whatever is necessary to meet team goals
What’s needed: Basic Qualifications:
- Bachelor's Degree or equivalent work experience
- 5+ years of experience in analytics, ecommerce, merchandising, digital optimization, or a related field
- Experience analyzing data and translating insights into business recommendation
Preferred Qualifications:
- Advanced Excel and data analysis skills, experience with reporting and visualization tools such as Power BI or similar platforms preferred
- Experience in ecommerce, retail, or customer-facing digital environments preferred
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
