Senior AV Engineer and Production Support

Provide senior-level technical expertise to clients and guidance to a team of technicians in a multilingual, global event environment. Responsible for supporting new project research, designs, and installations, troubleshooting and repairing equipment, documenting procedures, engineering solutions to support production, maintenance, and operations, as well as serving as high level supervisor in major event spaces for live events and broadcasts.

Primary Function

Duties & Responsibilities

Provide technical expertise in the field of multimedia systems encompassing all related disciplines such as operational system support, troubleshooting and monitoring
Proficiently operate control rooms and conference room systems including computers, data display and projection systems, audio mixing and distribution systems, AV device control systems, simultaneous interpretation, virtual meeting platforms, video signal processing, recording & playback equipment
Recommend alternatives to infrastructure including upgrade of systems & equipment to meet service levels
Serve as Engineer in Charge on high level live events and broadcasts
Undertake the repair of equipment to keep systems functional and document quality standards, system anomalies, operational procedures, reference materials, and project work. Equipment includes Audio and Video systems, cameras, projectors, tape decks, monitors, control systems, audio sound consoles (mixers), PC’s and more.
Recommend alternatives to infrastructure including replacement of systems and equipment to meet agreed service levels
Coordinate and manage repairs of equipment at component level with outside service personnel and/or authorized manufacturer service centers
Working closely with Operations, manage and maintain database of equipment assets and inventory in managed spaces, including reports on equipment repaired and time spent
Interact often with other technical staff such as Electrical Contractors, Network Integration and cabling staff and contractors and Videoconferencing technicians to resolve necessary client issues
Maintain system documentation and service manuals related to and useful for installation work, and diagnostic reference for current repairs and future upgrades
Review/Maintain key signal flow diagrams in standard software packages such as CAD, Visio, etc.
Responsible for collaborating with the On-Site Supervisor to advise the technical staff responsible for the support of the facility and its remote sites. Responsible for creating & leading instructional classes for technicians.
Recommend technical solutions throughout the network and work with On-Site Supervisor to stay current on technical needs
Interface with clients and end users to help resolve current technical issues and communicate to anticipate future issues
Occasional travel ~5% and other duties as assigned

Skills & Qualifications

Excellent written and verbal communications skills and a good listener; Ability to read, speak and effectively communicate in English & Spanish languages
An overall understanding of the live program production process is necessary and a keen sense of urgency in solving customer requests to ensure timely resolution is critical
In-depth knowledge of legacy and state-of-the industry multimedia systems and equipment used in best-in-class conference centers
Candidate must be an initiative-taking leader and a team player
Demonstrated expertise in analyzing and solving complex technical problems and an interest in developing new strategies
Understanding audio and video flow and standards for troubleshooting
Familiar with all types of AV equipment and control systems, including AMX and Crestron
Proficient understanding of LAN/WAN hardware and software for switches, hubs, routers, bridges, modems, multiplexors, point-to-point data circuits via copper and fiber for audio and video and control
Strong analytical, problem-solving, and troubleshooting skills related to videoconferencing, streaming, and virtual meeting/collaboration tools such as MS Teams, Cisco Webex, Zoom, OBS, and similar
Experienced in full setup, configuration and troubleshooting to the network level on Cisco systems
In-depth hands‑on knowledge of audio and video tools such as cameras, mixers, monitors, editing systems, etc. and able to correctly set up and diagnose problems with such equipment.
Audio, video, control, and network cable fabrication; Cable pulling and rack fabrication
Good repair bench knowledge and ability including strong soldering skills
Ability to read high‑level schematics, signal flow diagrams, and construction drawings
Demonstrated expertise in analyzing/solving complex technical problems and interest in developing strategies
Understanding audio and video flow and standards for troubleshooting
Flexible availability for assignment of special projects throughout the campus
Strong people skills and ability to supervise small teams. Sensitivity and tact in dealing with staff/partners/clients at various levels in a diverse environment
Must have a commitment to excellence and to ongoing education in A/V solutions & IT and to the mastery of his/her craft

Education & Experience

Minimum 8+ years Audio Visual, IT, or broadcasting experience; large market/facility
Bachelor’s degree or higher in Communications, Media, Electronic Engineering, IT, or related field. Technical school training with equivalent experience also considered.
AVIXA CTS and ITIL Foundation Certification required. It will be expected to be earned in the role as part of continuing education.
AVIXA CTS-I and/or CTS-D certification preferred.

Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Seniority level

Mid‑Senior level

Employment type

Full-time

Job function

Production

Industries

Media Production

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