Location: Remote (UK-based) | Salary: £30,000 – £40,000 | Type: Full-time, Permanent

We are excited to be recruiting again for a leading agency in NI. This company are a Shopify-focused agency specialising in CRO (Conversion Rate Optimisation) and retention marketing. They work with e-commerce brands to improve their stores, increase conversions, and build customer loyalty. Their clients range from growing DTC brands to established retailers.

They are a small, remote team that values clarity, quality work, and getting things done without unnecessary faff.

The Role

They are looking for a Project Manager to take ownership of the day-to-day client delivery. You'll be the main point of contact for their clients, managing projects from brief through to completion, and working closely with their design and development team to keep everything running smoothly.

This isn't a coordination role, you'll have real ownership. That means managing client relationships, quoting for work, making decisions on scope and scheduling, and being accountable for delivery.

What You'll Do

Own client relationships day-to-day : regular updates, managing expectations, handling the tricky conversations
Onboard new clients and get projects set up properly from the start
Quote for smaller pieces of work and manage scope discussions
Schedule and prioritise work across the design and development team
Manage the team's workload, capacity, and priorities
Keep projects on track and flag issues before they become problems
Report back to clients with meaningful updates (not just status for the sake of it)

What We're Looking For

Essential:

2-4 years of project management experience in a digital or web agency
Experience managing multiple clients and projects at the same time
Direct client communication experience, you've had the difficult conversations, not just observed them
Understanding of Shopify and how e-commerce works (you don't need to be a developer, but you need to understand the platform)
Comfortable with commercial conversations, quoting, scoping, pushing back on scope creep
Experience actually managing people, not just coordinating with them

Nice to have:

Background in e-commerce or Shopify agencies specifically
Understanding of CRO and conversion optimisation
Experience with Notion, Slack, and Basecamp

Tools They Use

Notion, Slack, Google Workspace, Basecamp, Shopify

What Is On Offer

£30,000 – £40,000 depending on experience
Fully remote working
A small team where you'll have genuine ownership and impact
Interesting e-commerce clients across different sectors

This Role Probably Isn't For You If...

You've only worked in-house or client-side, agency life is a different pace
You prefer to work on one project at a time, you'll be juggling several
You need close supervision, we want someone who can run with things
You're uncomfortable having direct conversations with clients about money, scope, or timelines

How to Apply

Send us:

Your CV
A short note (a few sentences is fine) explaining why you're interested and what makes you a good fit
Or alternatively, phone Kirsty on 07715582743

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