Director, Commercial Readiness Program Manager

Requisition ID: 50251

Business Unit: Fitch Solutions

Category: Business Development & Sales

Location: New York, NY, US

Fitch Solutions is currently seeking a Commercial Readiness Program Manager based out of our New York.

Fitch Solutions is a leading provider of insights, data, and analytics. It informs investment strategies, strengthens risk management capabilities, and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.

By becoming a part of the Fitch Solutions team, you will join a group of colleagues delivering critical data, insightful research, and comprehensive analytics that empower clients to make informed decisions. You'll work in a dynamic environment where innovation is encouraged, and collaboration is key to developing solutions that address the evolving needs of global markets. With a portfolio of best-in-class, award winning brands, we offer you the opportunity to advance your career while contributing to a company known for its expertise and commitment to excellence.

About the Team

You will be joining a growing Sales Enablement team; hyper focused on turning strategy into consistent high-quality execution that clients trust. Within Sales Enablement Field Readiness exists to ensure the commercial team is prepared to perform effectively, consistently, and confidently in their roles.

As the Commercial Readiness Program Manager, you will design, deliver, and continuously improve foundational onboarding and readiness experiences that enable new hires and tenured sellers to ramp quickly and succeed. You will build the learning journeys and standards that create consistent baseline knowledge, skills, and behaviors across the commercial organization.

How You’ll Make an Impact

Own the design, delivery, and continuous improvement of onboarding and readiness programs for the commercial organization
Define learning journeys, readiness expectations, and core competencies required for success across commercial roles
Set learning experience standards to ensure programs are high quality, learner-centered, and aligned with adult learning best practices
Deliver training on core selling motions, internal processes, systems, tools, and organizational priorities needed for baseline effectiveness
Partner closely with commercial leadership and cross functional stakeholders to ensure readiness programs reflect current go-to-market priorities and business needs
Build and maintain scalable onboarding content, facilitator materials, manager guides, certifications, and supporting resources
Leverage learning and enablement platforms to deliver training, manage certifications, organize content, reinforce key messages, and track learner progress
Monitor onboarding completion, learner feedback, ramp indicators, certification outcomes, and readiness metrics to identify opportunities for improvement

You May be a Good Fit If

5+ years of relevant experience designing and delivering onboarding, sales training, readiness, or enablement programs
Experience in B2B subscription, information, data, research, financial or professional services environments
Passionate about onboarding, seller readiness, and helping commercial teams build confidence and capability early in their role.
Have a track record of building and running successful onboarding, readiness, or sales training programs.
Know how to translate business priorities into clear learning journeys, practical training experiences, and measurable readiness outcomes.
Strong program builder who can create structure from ambiguity, standardize what works, and scale programs across teams.
Comfortable working within a sales enablement tech stack and know how to use learning, content, coaching, and video tools to improve the learner experience.
Effective facilitator and communicator who can engage learners, managers, and stakeholders with clarity and credibility.
Organized, detail-oriented, and comfortable managing multiple workstreams while maintaining a high standard of execution.
You use data, feedback, and performance indicators to evaluate program effectiveness and continuously improve results.

What Would Make You Stand Out

Bachelor’s degree or equivalent practical experience
Strong understanding of adult learning principles and experience applying learning design best practices to create effective, learner-centered programs
Strong facilitation, communication, and presentation skills
Experience partnering with cross-functional stakeholders and aligning programs to business priorities
Experience with AI video and content creation tools such as Synthesia and Vyond

Why Choose Fitch

Hybrid Work Environment: 3 days a week in office required based on your line of business and location
A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

At Fitch, AI is embedded in how we work every day—supporting smarter decision-making, streamlining workflows, and enabling new ways to create value for our business and clients. Intelligent solutions are increasingly part of our day-to-day operations, helping teams work more efficiently and think differently as we continue to evolve. We’re looking for colleagues who are comfortable operating in an AI-enabled environment—or who are curious, adaptable, and eager to build their AI literacy over time. We value professionals who embrace technology as part of continuous learning and who are committed to using it thoughtfully to enhance how work gets done.

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

FOR NEW YORK AND CHICAGO ROLES ONLY: Expected base pay rates for the role will be between $130,000 and $170,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long‑term incentives, and other benefits sponsored by Fitch.

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Director, Commercial Readiness Program Manager

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