Professional Services Software Project Manager

Marlton, NJ, US

Overview

As a Sr. Managing Consultant, the new hire will be responsible for managing a small team (6-10 total) of Managing Consultants and Technical Service Consultants to meet their revenue goals. You will also work with new and existing client implementations and all aspects of project delivery for the client. You must be able to understand clients' requirements and technical environment and manage an engagement. You will be involved in the late stages of the sales process to assess implementation and training needs, and then design a plan for a successful implementation. Additionally, this role is responsible for streamlining the implementation and consulting process into an effective repeatable process. This is a "hands-on" role and you will be very involved in the details of implementations and client service, including client requirements gathering, workflow analysis, data mapping and conversion, custom report development, testing and training.

Responsibilities

Using the current implementation/training process, and improving it wherever possible -- managing this process for new or existing clients
Learn products to a high level of expertise, using all information tools and over time develop a team of implementation and product/process consultants
Training clients or, where knowledge is lacking, mustering right resources to ensure the optimal level of expertise is available for the client
Communicate requirements and actively set and manage expectations to ensure all team members and stakeholders understand their involvement and roles by creating comprehensive SOW's
Generate timelines, estimate costs, and ensure that projects meet the needs of the client.
Working with your team, allocate resources based on project demand
Lead the identification of and the design and implementation of process improvements
Cultivate open communications with customers and business partners in an effort to identify opportunities to improve processes and methodologies
Working with your team, manage project staffing and resource scheduling on a broad range of project engagements
Serve as the primary contact for the client(s) with regards to troubleshooting and help support the client during the implementation
Create systems integration, training, and other product documentation, when required
Identify and provide solutions to challenges incorporating the applications and the platform into the final solution

Qualifications

Software Implementations & Project Management: 6-9 years
Demonstrated ability to manage >$2m revenue projects
Demonstrated technical aptitude
Change Management experience – process analysis, design, and execution
Understanding of software application lifecycle management
Candidate should have strong communication skills - both verbal and written.
Must be able to handle multiple tasks with changing priorities and be able to communicate changes in scope and schedule to stakeholders

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Professional Services Software Project Manager

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