Overview The Director of Program Management & Operations provides leadership and direction to ensure the successful execution of strategic and complex programs for the business. This role is responsible for ensuring program completion on time, to budget, and in alignment with customer needs and business objectives. You will develop and deploy management system processes, tools, and process improvement expertise to influence the achievement of business goals. This position provides overall business strength to help drive initiatives critical to the ongoing growth and margin improvement of the business unit by defining, analyzing, and monitoring key operational metrics.

Strategic Leadership

Develop and execute the overall TSA transition strategy. Build and establish the PMO for the acquired banking business, including governance, standards, and reporting. Develop a scalable managed services operating framework that can be reused for future acquisitions. Partner with executive leadership to establish governance, priorities, risks, and success metrics. Align IT transition activities with business objectives and acquisition milestones. Serve as the executive escalation point for critical issues.

TSA Planning & Execution

Lead all IT TSA planning from due diligence through TSA exit. Develop a comprehensive transition roadmap with timelines, dependencies, and milestones. Manage TSA scope, service schedules, and exit plans. Ensure timely completion of all TSA deliverables.

Cross-Functional Program Leadership

Infrastructure
Applications
Networks
Cybersecurity
Identity & Access Management
End User Computing
Service Desk
Cloud Services
Data Migration
ERP/Finance Systems
Vendor Management

Ensure alignment across business, legal, finance, HR, procurement, and operations.

Program Governance

Establish executive steering committees. Create program governance structure and decision-making processes. Deliver executive dashboards, KPIs, status reports, and risk updates. Track budget, schedule, scope, and resource utilization.

Risk & Dependency Management

Identify transition risks early. Develop mitigation and contingency plans. Manage interdependencies across technology and business workstreams. Drive issue resolution across multiple stakeholders.

Vendor & Third-Party Management

Coordinate with existing TSA providers. Manage system vendors and implementation partners. Oversee contract transitions and licensing. Ensure vendor deliverables meet TSA commitments.

Infrastructure & Application Separation

Network separation
Active Directory and identity migration
Email migration
Server and cloud migration
Application ownership transfer
Database migration
Disaster recovery
Security controls
Endpoint deployment

Financial Management

Develop and manage the program budget. Track TSA costs and transition expenses. Identify cost optimization opportunities. Report financial performance to executives.

Change Management

Lead organizational readiness. Develop stakeholder communication plans. Coordinate end-user communications. Ensure training and adoption of new systems. Minimize business disruption.

Compliance & Security

Ensure regulatory compliance throughout the transition.
Coordinate cybersecurity assessments.
Maintain HIPAA, SOX, PCI, GDPR, or other applicable compliance requirements.
Manage audit readiness.

Executive Stakeholder Management

Build trusted relationships with: Executive sponsors
Acquired company leadership
Technology leaders
Business unit executives
External partners
Provide executive-level presentations and recommendations.

Qualifications

12–15+ years leading complex enterprise IT programs.

Experience: 15+ years of relevant work experience in program management and/or operations.

7+ years of relevant leadership experience, including responsibility for organizational objectives and measurements.

Demonstrated success leading large scale integration programs.

Experience managing multi-million-dollar technology portfolios.

Strong knowledge of infrastructure, cloud, cybersecurity, enterprise applications, and service management.

Expertise in governance, PMO leadership, risk management, and executive communication.

Banking and financial services experience is a plus.

Education: Bachelor's Degree (preferred).

Travel Up to 25% travel – Potentially higher during project initiation.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range $150,000- $175,000 USD

A global healthcare IT innovator, Altera Digital Health develops and elevates technology to connect and inspire healthier communities. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals. Together, with our clients, we’re driving a new era of healthcare.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

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Our commitment to fair and equitable hiring.

As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.

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