POSITION OVERVIEW
The Project Manager oversees the execution of complex project shipments across multiple transportation modes, including heavy lift and barge. Project Managers are responsible for managing vendor relationships, and ensuring operational, financial, and customer service objectives are met. This role contributes to the strategic development of processes, implements best practices, and partners with leadership to drive continuous improvement and customer growth.
KNOWLEDGE SKILLS REQURED
Integrity Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame. Flexibility Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.	Communication Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly. Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions. Accountability Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.
DUTIES AND RESPONSIBILITIES
Plan and coordinate import/export shipments using various modes of transportation. Create shipment files, arrange for pick-ups, and obtain necessary documentation. Enter shipments into CargoWise within 3 business days of handover and upload required documentation (AES, EDI, booking confirmations, etc.). Follow approved handovers, work instructions, and checklists to minimize errors. Ensure compliance with all applicable federal and foreign trade regulations. Track shipments proactively and provide timely updates to customers, vendors, and internal teams. Monitor costs, remain within budget, and flag opportunities for operational improvements. Issue draft invoices within 10–15 working days of delivery; follow up with vendors to close billing. Maintain KPIs (CargoWise accuracy, Edocs, billing timeliness, customer service responsiveness). – Conduct in-person handover meetings prior to project initiation and upon project completion to ensure clear communication, continuity, and successful execution. Stay current with all assigned training in Fracht Academy. Deliver excellent customer service: meeting deadlines, resolving issues, and ensuring clear communication. Workload includes multi-scope, all modes, complex project moves, OOG, heavy lift, and barge moves. Ensure operational efficiency and financial performance: monitor budgets, cost control, and profitability on all shipments. Oversee vendor management while project is ongoing negotiate rates, evaluate performance, and implement cost-effective strategies. Drive client retention and growth: ensure customer satisfaction through service excellence, communication, and relationship management. Contribute to procedures for operational execution, compliance, strategic initiatives, and reporting. Contribute to process improvement initiatives to increase efficiency, reduce risk, and enhance quality. Escalation point for client, vendor, and operational issues requiring higher-level resolution. Promote Fracht’s Core Values and model a culture of accountability, teamwork, and continuous learning. Demonstrate strong project management skills with the ability to effectively plan, organize, and prioritize multiple shipments. Demonstrate strong problem solving and decision-making abilities, with a focus on finding innovative solutions to complex challenges. Participate in vendor and client visits and meetings, including attending project kickoff meetings with all key stakeholders, both virtually and in person. Provide guidance and informal mentorship to Coordinators and Specialists, supporting their development. Ability to work under pressure and meet tight deadlines.

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EDUCATION AND/OR WORK EXPERIENCE REQUIRED

8-10 years of experience in project logistics operations.
Strong leadership in problem-solving and decision-making.
Demonstrated experience managing complex, multi-scope shipments.
Experience with budgets, financial performance, and profitability.
Strong background in vendor negotiation and client management.
Experience in contributing to developing team members at multiple levels.
In dept knowledge of transportation and logistics processes, including customs regulations and documentation requirement
Proficiency in CargoWise a plus.

PHYSICAL REQUIREMENTS

Ability to perform the essential job functions consistently, safely, and successfully in accordance with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance in accordance with the ADA, FMLA and other federal, state, and local standards.
Must be able to lift and carry up to 20 lbs.

Diversity and Inclusion

We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.

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Project Manager

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