Description

The Javelina Upgrade Project Manager & Application Support Specialist leads Javelina system upgrades and supports ongoing application operations in a fully remote environment. This role oversees the end-to-end upgrade lifecycle, including project planning, comprehensive testing, release readiness, go/no-go decision support, post-production stabilization, issue resolution, and team training. The position partners closely with internal stakeholders and external vendors to deliver reliable releases and effective application support.

Responsibilities

Project Management: Manage all Javelina upgrade project activities, maintaining schedules, milestones, dependencies, risks, and project plans to support timely delivery.
Testing & Quality Assurance: Plan and execute smoke, regression, release, and user acceptance testing; assess known issues and document release risks before deployment.
User Acceptance & Readiness: Coordinate end-user testing and consolidate testing outcomes, open issues, and readiness findings for leadership review and informed go/no-go decisions.
Application & Post-Production Support: Provide dedicated post-production upgrade support and ongoing application support, including issue intake, triage, tracking, escalation, and resolution coordination.
Stakeholder & Vendor Liaison: Manage vendor communications and participate in project, vendor, and internal status meetings, ensuring decisions, risks, and follow-up actions are documented and communicated.
Training & Enablement: Train resources on Javelina ticketing, release testing procedures, upgrade project plan management, and core Javelina modules, workflows, and functionality.
Documentation & Reporting: Maintain accurate project, testing, issue, and support documentation and provide concise status updates to stakeholders and leadership.

Requirements

Proven hands-on experience with the Javelina claims platform, including core modules, workflows, and ticketing processes.
Demonstrated experience with project management, software release lifecycles, system upgrades, and production support.
Experience designing, executing, and coordinating smoke, regression, release, and user acceptance testing.
Strong analytical skills in issue triage, root-cause tracking, risk assessment, and release-readiness evaluation.
Strong written and verbal communication skills, with the ability to present testing results and recommendations to leadership.
Ability to facilitate training, collaborate with external vendors, and manage priorities effectively in a remote work environment.
Highly organized, accountable, and able to manage multiple workstreams through completion.
Detail-oriented and quality-focused, with sound judgment in identifying and communicating release risks.
Collaborative and service-oriented, with a proactive approach to problem-solving and stakeholder support.
Adaptable and composed during deployments, production issues, and changing project priorities.

Benefits

After successfully completing a waiting period, eligible Full-time employees have access to our comprehensive benefits package, including:

Fantastic medical, dental, and vision insurance*
Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible!
Company provided Basic Life and AD&D
Company paid Short-Term and Long-Term Disability**
Flexible Spending Accounts*
401(k) Retirement Plan with up to a 6% employer-match** WOW! (100% fully vested after 3 years)
10+ paid holidays
Fully Paid half day Summer Fridays
Generous paid vacation and sick time
Annual Paid Volunteer Day
Annual Tuition Reimbursement
Annual Health and Wellness Reimbursement
Lots of fun company events

*60 day waiting period

**90 day waiting period

Who We Are

Cobalt Benefits Group has been named one of the Best Companies to Work for in NH 2026 by NH Business Magazine! As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our four lines of business: EBPA, Blue Benefit Administrators of Massachusetts, CBA Blue, and Great Bay Administrators. With over 30 years of experience and a dedicated team of more than 300 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs. To learn more about working at Cobalt Benefits Group, visit https://www.cobaltbenefitsgroup.com/careers/.

Cobalt Benefits Group is an Equal Employment Opportunity employer.

Cobalt Benefits Group participates in E-Verify to confirm the employment eligibility of all new hires.

Cobalt Benefits Group LLC jobs

Javelina & Application Support Project Manager

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