Overview

In this senior role, you will lead service delivery across Finance & Projects capabilities within the UK & Middle East CoE, ensuring high-quality, scalable, and commercially sound legal services. You will work with senior stakeholders to shape delivery models, drive innovations, and guide high-performing legal delivery teams. The position focuses on expanding client solutions, adopting technology, and transforming operations to improve efficiency and outcomes. You will contribute to the CoE’s growth through service innovation and strategic resourcing, delivering measurable performance and client value.

Pay / Benefits

Agile working options including home working
Carers’ leave (paid)
25 days annual leave (+5 days carry/buy)
Contributory pension (up to 5%)
Private healthcare and death in service cover (4x salary)
Electric car scheme and cycle to work scheme

Responsibilities

Engage with Finance & Projects practice groups to define scalable service offerings and tech-enabled solutions
Manage multiple legal delivery teams in Finance & Banking and Construction & Projects, ensuring service quality and client satisfaction
Develop firmwide engagement approaches to promote service utilisation and internal collaboration
Lead career framework development, succession planning and people development
Support client solutions, validate approaches and present to clients at RFPs and pitches
Own service performance and commercial outcomes including utilisation, profitability, forecasting, budgets, SLAs and KPIs
Drive legal-technology adoption and AI-enabled solutions to improve efficiency and client outcomes
Lead continuous improvement and transformation initiatives using data and insights
Contribute to headcount planning and strategic resourcing
Line-manage paralegals where Delivery Manager presence is lacking

Key requirements

Delivery of service models to meet client demand
Experience applying service delivery frameworks for efficiency and improvement
Experience managing multi-disciplined legal services in a high-volume, multi-location setting
Significant leadership experience including performance management and talent development (paralegals)
Experience influencing senior stakeholders to adopt innovative delivery models
Experience leading operational transformation and continuous improvement programs
Experience implementing or driving adoption of tech-enabled and AI-enabled service delivery
Strong commercial acumen with financial management, forecasting and budgeting
Experience in finance and/or construction/projects workstreams (preferred)

stakeholder management
leadership
coaching
technology-enabled service delivery
AI-enabled solutions
financial forecasting and budgeting

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