Lead delivery, governance, and modernization across enterprise ServiceNow programs, coordinating multi-team and multi-vendor workstreams in a federal environment.

What you'll do

Lead end-to-end delivery across ITSM, ITOM (HAM/SAM), CMDB/Discovery, HRSD, CSM, CMP, and related modules
Drive program governance, planning, and prioritization across multi-team and multi-vendor workstreams
Build and manage project schedules, RAID logs, dashboards, ROMs, and contract deliverables against federal standards
Coordinate sprint ceremonies, release readiness, deployment activities, integration planning, and UAT
Facilitate stakeholder engagement across CIO offices, platform owners, PMOs, and business units
Deliver executive-level status reporting, modernization updates, and project health assessments
Manage dependencies, cross-team resourcing, and issue escalation
Ensure compliance with security and ATO documentation, platform governance, and user enablement requirements

What we're looking for

Bachelor's degree plus 10 years of relevant IT or project management experience, or equivalent experience in lieu of a degree
8+ years leading project or program management in enterprise technology environments
3+ years managing ServiceNow implementation programs in a federal agency or comparable transformation environment
Demonstrated delivery of large-scale IT implementations with governance, oversight, and executive stakeholder engagement
Working knowledge of ServiceNow administration, configuration, and platform operations
Hands-on with Jira and MS Project; strong PowerPoint and Excel for executive communication
Ability to obtain and maintain a federal Public Trust suitability determination

Nice to have

ServiceNow certifications (CSA, CAD, CIS ITSM, CIS SAM, CIS APM)
PMP, Scrum/Agile, or SAFe certification
ATO and security documentation, FedRAMP alignment, and platform governance
Experience managing matrixed teams across architecture, development, operations, and business units

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