Lead delivery, governance, and modernization across enterprise ServiceNow programs, coordinating multi-team and multi-vendor workstreams in a federal environment.
What you'll do
- Lead end-to-end delivery across ITSM, ITOM (HAM/SAM), CMDB/Discovery, HRSD, CSM, CMP, and related modules
- Drive program governance, planning, and prioritization across multi-team and multi-vendor workstreams
- Build and manage project schedules, RAID logs, dashboards, ROMs, and contract deliverables against federal standards
- Coordinate sprint ceremonies, release readiness, deployment activities, integration planning, and UAT
- Facilitate stakeholder engagement across CIO offices, platform owners, PMOs, and business units
- Deliver executive-level status reporting, modernization updates, and project health assessments
- Manage dependencies, cross-team resourcing, and issue escalation
- Ensure compliance with security and ATO documentation, platform governance, and user enablement requirements
What we're looking for
- Bachelor's degree plus 10 years of relevant IT or project management experience, or equivalent experience in lieu of a degree
- 8+ years leading project or program management in enterprise technology environments
- 3+ years managing ServiceNow implementation programs in a federal agency or comparable transformation environment
- Demonstrated delivery of large-scale IT implementations with governance, oversight, and executive stakeholder engagement
- Working knowledge of ServiceNow administration, configuration, and platform operations
- Hands-on with Jira and MS Project; strong PowerPoint and Excel for executive communication
- Ability to obtain and maintain a federal Public Trust suitability determination
Nice to have
- ServiceNow certifications (CSA, CAD, CIS ITSM, CIS SAM, CIS APM)
- PMP, Scrum/Agile, or SAFe certification
- ATO and security documentation, FedRAMP alignment, and platform governance
- Experience managing matrixed teams across architecture, development, operations, and business units
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