Our client is seeking a Technical Program Manager for a 12-month contract in Irving, TX.
Contract Duration: 12 months
Hybrid Schedule: 3 - 5 days onsite (must be flexible as this changes based on available seats)
About the Job:
We are seeking a highly organized and technically adept Technical Program Manager (TPM) to lead cross-functional program execution across our Personalization and Customer Segmentation initiatives. This role will be pivotal in ensuring timely delivery, stakeholder alignment, and operational excellence across multiple AI/ML-driven workstreams. Technical Program Managers at 7-Eleven have solid technical background and help bring a technical perspective to managing projects.
Required Skills & Experience
- 3+ years of experience in technical program management, preferably in AI/ML, data platforms, or personalization domains.
- Strong understanding of software development lifecycle (SDLC), agile methodologies, and data-driven product development.
- Proven ability to manage multiple complex projects simultaneously.
- Excellent communication and stakeholder management skills.
- Experience working with cross-functional teams including engineering, product, and analytics.
- 3+ years of experience with tools like Jira, Confluence, and road mapping tools.
Desired Skills & Experience
- Background in personalization, customer segmentation, or marketing technology.
- Exposure to experimentation platforms, customer data platforms (CDPs), or ML model lifecycle management.
What You Will Be Doing
- Drive planning, execution, and delivery of projects across personalization and segmentation teams, ensuring alignment with business goals and timelines.
- Collaborate with engineering, data science, product, and business stakeholders to track dependencies, manage risks, and resolve blockers.
- Serve as the primary point of contact for program updates, ensuring clear and timely communication with leadership and business partners.
- Maintain dashboards, status reports, and documentation to ensure visibility into project health and milestones.
- Proactively identify and mitigate risks, escalate issues when necessary, and drive resolution across teams.
- Facilitate sprint planning, retrospectives, and stand-ups as needed; ensure teams are following agile best practices.
