Overview
Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end-to-end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.
Are you customer-obsessed and passionate about cybersecurity? Join the Microsoft Security Customer Experience Engineering (CxE) team and help shape the future of security. CXE collaborates with customers, partners, and internal scale engines to accelerate product adoption and incubate new feature developments. Microsoft Security is looking for a Senior Product Manager- CxE Community Manager with technical knowledge of the Security advanced workloads, has experience working with channel partners, has experience with developing AI agents and incorporating AI in their work. This role primarily focuses on channel partner engagement to accelerate their business growth, adoption enablement, to accelerate security product usage and deliver actionable insights to engineering.
This role demands a passion for enhancing the customer experience, fostering a consistent and efficient collaboration between engineers and customers, and enabling a customer-centric development culture.
Our fast-paced environment motivates team members to innovate and be at the forefront of product development, with a customer-first mindset. If you are eager to work directly with our commercial customers, partners, and MVPs, and connect them to our engineering & research product teams to create a better product, then we would love to have you on our team.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
#MSFTSecurity
Responsibilities
- Understand the Intune & Management product strategy & priorities, then converting this to a product-aligned community strategy to execute upon - with established success metrics.
- Lead a vteam of peers to execute community strategy, executive communications, and insights advocacy.
- Execute Security Advisors (formerly Customer Connection Program) engagements for the Intune suite of products - this is a end-user co-development program executing research, focus groups, and private previews during the development process.
- Drive complex cross-team programs to improve the overall health of community execution and Security Advisors program (www.aka.ms/SecurityCommunity)
- Leverage automation and AI to streamline repetitive tasks, improve products, & improve services.
- Drive a customer-obsession-culture within engineering - encouraging usage of our program and services to keep end-users at the center of our engineering efforts.
- Partner with external teams for increased impact, advocacy, and amplification of community programs.
- Continually learn and grow product knowledge, understanding that our priorities shift and we are the first on-board when new products are being researched and designed.
- Document, track, and advocate for end-user feedback to be incorporated into our products - which includes understanding how to prioritize asks and document them for future advocacy work.
Qualifications
Required/minimum qualifications
- Bachelor's Degree AND 5+ years experience in product management or customer experience engineering.
- OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Additional or preferred qualifications
- Bachelor's Degree AND 8+ years experience in product management or customer experience engineering.
- OR equivalent experience.
- Experience with Microsoft Security products, specifically Management and Intune.
- Experience interpreting product strategy into real-world community execution to glean insights and achieve business goals.
- 4+ years experience improving products, features, or experiences for end users through research, focus groups, or co-development.
- 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
- 2+ years experience taking a product, feature, or experience to end users.
- Ability to forge trusted relationships with partners communicating on behalf of Microsoft Security engineering, facilitating understanding of the value proposition of Microsoft product portfolio.
- Highly adaptable to change and comfortable pivoting in response to changing circumstances and ambiguous situations within a dynamic and fast-paced environment, and understand fact-based communications / presentations both verbal and written and adapting style and level of information based on audience (C-Level, business, architect, analysts, admins, developers).
Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
