Jobs search

Customer Success Program Manager, Google for Education

Google • Full-time • Mountain View, California, United States • $136k - $197k / year • 1d ago

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
5 years of experience in program or project management.
5 years of experience managing cross-functional or cross-team projects.
Experience querying datasets and data tables using SQL and internal data platforms.

Preferred qualifications:

Program Management certification or experience in Program Management with a technology company.
Experience in stakeholder management.
Knowledge of Google AI, Workspace and ChromeOS solutions as applied in an educational setting.
Ability to identify, collect, and analyze relevant data to help drive informed decisions.
Ability to create high-quality programs and services that reach millions of end users.
Passion for learning and education.

About the job

The Education team’s mission is to transform learning and teaching at scale by helping K-12 and higher education institutions around the world bring the best of Google tools and technology to their organizations.

As the Customer Success Program Manager, you will develop and drive strategies supporting global adoption, and growth for Google’s education tools. You will collaborate with and execute through the regional Workspace and AI Specialist team and the regional Digital Transformation Managers. Examples include product usage reviews, renewal handling, applicable product transition strategies and general customer life cycle management. This is a high-impact, cross functional role where you will shape the teaching and learning experience for educators and students worldwide.

The US base salary range for this full-time position is $136,000-$197,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Define, execute and iterate a cohesive global strategy and long-term direction to drive adoption across Google’s full education product portfolio with an emphasis on Workspace for Education and Gemini/AI.
Lead cross-functional collaboration across strategy, operations, data, institutional sales, and channel partnerships to accelerate market engagement and customer satisfaction.
Architect growth models, sales tools and reporting frameworks to expand the user base globally, using data to derive insights and monitoring ongoing progress.
Collaborate with a global team of specialists and sales managers, fostering a high-performing culture with a customer focus.
Advocate for the customer internally, partner with product and marketing teams to ensure feedback informs future road maps and initiatives.

Related Jobs

Senior Business Operations Program Manager - Global Growth & Revenue Optimization (GGRO)

Microsoft • Full-time • Mountain View, California, United States • $97.60k - $206.40k / year • 7h ago

Operations

7h ago

Apply

Operations Program Manager

Microsoft • Full-time • Mountain View, California, United States • $97.60k - $206.40k / year • 4d ago

Operations

4d ago

Apply

Business Affairs Project Manager (Remote)

Apple Contingent Workforce • Contract • Remote (Sunnyvale, California, United States) • $80 - $122 / hour • 4d ago

Operations

4d ago

Apply

Product Manager II, E-Commerce

Google • Full-time • Mountain View, California, United States • $163k - $237k / year • 5d ago

Operations

5d ago

Apply

Program Manager II, Demand Planning, Cloud Supply Chain

Google • Full-time • Sunnyvale, California, United States • $132k - $189k / year • 5d ago

Operations

5d ago

Apply

Program Manager, Transformation

Google • Full-time • Mountain View, California, United States • $189k - $274k / year • 5d ago

Operations

5d ago

Apply

Program Manager, Transformation

Google • Full-time • Sunnyvale, California, United States • $189k - $274k / year • 5d ago

Operations

5d ago

Apply

Program Manager III, NPI Technical Operations, Cloud Supply Chain

Google • Full-time • Sunnyvale, California, United States • $159k - $231k / year • 1w ago

Operations

1w ago

Apply

Business Operations Program Manager - Global Growth & Revenue Optimization (GGRO)

Microsoft • Full-time • Mountain View, California, United States • $76.80k - $168k / year • 1w ago

Operations

1w ago

Apply

Localization Program Manager, Globalization Operations

Netflix • Full-time • Los Gatos, California, United States • $230k - $360k / year • 1w ago

Operations

1w ago

Apply