Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Customer Advocacy's team mission is to incubate and scale innovative new business models and customer experiences. The team leverages adaptive leadership principles to drive large-scale change and transform business models across SME&C (Small, Medium Enterprises & Channel), Digital Natives & ISVs (Independent Software Vendors), Education, and other industry-specific customer segments.
We are looking for a Communication Program Manager to join our team and help shape how we inform, inspire, and connect our people. In this role, you will own the development of compelling communications strategies while serving as a champion for our team's culture — building the programs, stories, and moments that make our organization a place where people thrive. You will collaborate with leaders, stakeholders, and cross-functional partners to ensure our voice is consistent, our messages land with impact, and our culture is felt every day.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Communications Strategy & Execution
- Develop and execute communications strategies that align with business priorities, ensuring consistency of voice across messages and channels
- Utilize AI tools and platforms to assist in drafting, refining, and scaling messaging
- Draft and produce high-quality communications materials including briefing documents, talk tracks, video scripts, email campaigns, and PowerPoint presentations
- Understand and segment audience needs, adapting messaging for 1:1 and 1:many engagements across appropriate channels
- Translate complex value propositions into compelling storytelling that resonates with diverse audiences
Culture & Employee Engagement
- Partner with leadership to design and activate culture programs that reinforce team values, belonging, and psychological safety
- Develop and curate employee-facing content that brings our culture to life — including all-hands communications, SharePoint sites, culture spotlights, and recognition programs
- Embed diversity and inclusion (D&I) throughout communications strategy and cultural programming
- Identify and amplify the stories, voices, and moments that define who we are as a team
- Measure the impact of culture initiatives through surveys, feedback channels, and engagement data, and iterate based on insights
Executive & Leadership Voice
- Support executive communications including email campaigns, social content, event support, and leadership messaging
- Manage editorial calendars and cadence of communications projects and programs
- Contribute to exec social strategy and provide presentation content and logistics support for leader events
Storytelling & Messaging
- Develop narratives grounded in data and insights that generate positive perceptions and drive engagement
- Create frameworks and collateral for communications initiatives and events
- Monitor, track, and analyze the impact of messaging; create responsive materials as needed and share insights with stakeholders
Reputation & Issue Management
- Identify and recommend action to address potential reputation risk issues
- Develop materials to address urgent and emergent situations in a timely and comprehensive manner
- Research platforms and forums to assess appropriateness, impact, and alignment with organizational values
- Stakeholder & Agency Orchestration
- Build and maintain strong relationships with internal and external stakeholders across all levels
- Lead and direct agency partners as needed, ensuring adherence to Microsoft standards
- Establish clear roles, cadences, and decision-making criteria to drive priorities and prevent gaps in delivery
Qualifications
Required/Minimum Qualifications:
- Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 2+ years communications, marketing operations, field operations, program management, project management, or related experience
- OR equivalent experience.
- 2+ years of related experience in communication and excellent writing and communication skills
Additional or Preferred Qualifications:
- Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 5+ years communications, marketing operations, field operations, program management, project management, or related experience
- OR equivalent experience.
- APPLIES TO EXECUTIVE COMMUNICATIONS SPECIALIZATION - 2+ years specialized functional (e.g., retail, technology) experience.
- APPLIES TO EXECUTIVE COMMUNICATIONS SPECIALIZATION - 2+ years experience supporting senior executives in an executive communications role.
- APPLIES TO EXECUTIVE COMMUNICATIONS SPECIALIZATION - 2+ years experience working with social media platforms.
Communications IC3 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
