Overview
With more than 45,000 employees and partners worldwide, the Customer and Commercial Success (CCS) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction — whether in-product, digital, or human-centered. CCS is responsible for end-to-end services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CCS and help us accelerate AI transformation for our customers and the world.
The Service Portfolio and Delivery organization, part of CCS, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence, and nurture long-term loyalty. One of the key mechanisms through which Microsoft activates the incredible talent of its technical teams for customer success is Microsoft Unified. Unified enables a proactive approach with customers that accelerates value creation and sustains growth for the Microsoft Cloud. It serves as a growth engine for the company by getting hands-on with customers to understand their priorities and help drive adoption and optimization at speed.
The Unified Enterprise Product team creates and brings to market commercial offerings that provide expert guidance and problem resolution, ensuring customers get value and success from their Microsoft technologies.
As Enterprise Product Manager, Unified Service Offerings, you will contribute to and drive Unified Service Offerings to market. You will own the end-to-end design of customer experiences and offerings spanning all Microsoft Solution Areas, and you will drive key partnerships with Finance, Sales, Delivery, Operations, GTM, Deal Desk, and Customer Success to build, launch, and manage our offerings around the world.
Responsibilities
- Define Product Strategy: Craft the vision and business goals that drive the strategy for Unified Enterprise offerings, with a strong emphasis on customer success, resilience, security, and AI-driven innovation.
- Customer & Market Insights: Leverage customer feedback, market research, and competitive analysis to deeply understand the needs of enterprise, mid-market, and regulated customers.
- AI-Driven Innovation: Collaborate with engineering and data science teams to embed AI capabilities into product design and delivery, enhancing customer outcomes and operational efficiency.
- Cross-Functional Enablement: Partner with Delivery teams to translate product vision into scalable support models, consistent delivery frameworks, and global capacity planning.
- Operational Execution: Own the operational strategy for new and existing offerings, including customer transitions, renewals, SKU architecture, packaging, pricing, and incentives.
- Go-to-Market Strategy: Serve as the subject-matter expert for GTM planning and execution. Shape product positioning, messaging, and campaign strategies to drive adoption and impact.
- Business Process: Establish and manage core business processes including taxonomy, business rules, and performance reporting. Ensure adherence to the full product lifecycle with clear go/no-go checkpoints.
Qualifications
Required / Minimum Qualifications
- Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
- OR equivalent experience.
- 6+ years management (e.g., people, project, process, vendor, change) experience.
Additional or Preferred Qualifications
- Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement
- OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement
- OR equivalent experience.
- 8+ years people management experience.
- Proven track record in end-to-end product or offer management, from ideation to launch and scale, with measurable business impact.
- Demonstrated experience working with Customer Support or Professional Services organizations, including their operational models and customer engagement strategies.
- Experience bringing commercial offerings to market — including pricing, packaging, SKU/offer architecture, and incentive design.
- Experience partnering with engineering or data science teams to embed AI/ML capabilities into products or services.
- Exceptional strategic analysis and creative problem-solving skills, with the ability to manage ambiguity and deliver clear, actionable solutions.
- Excellent cross-functional collaboration skills, with the ability to influence and align stakeholders across all levels.
- Experience presenting product strategy, roadmaps, and business outcomes to senior executives.
- Deep understanding of Microsoft’s solution areas: Infrastructure; Digital & App Innovation; Data & AI; Business Applications; Modern Work; and Security.
- Familiarity with Microsoft Unified Support and competing offerings from AWS, Google Cloud, Salesforce, and others is a plus.
Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
