Senior Manager, CFC CRM Business Product Owner

Jobtailor • town of florida, ny, United States • $120 - $180 / year • 13h ago

Responsibilities

Contribute to a CFC CRM roadmap illustrating planned technology enhancements to create business impact well aligned to market business objectives.
Forge strong relationships with key stakeholders to understand CFC needs and translate them into technology enhancement opportunities.
Lead customer/market-facing solution demonstrations adapted for sales/medical/KAM personas that position the platform benefits and drive a demo-led approach to requirements gathering and solution definition.
Willingness to learn the product/platform capabilities inside‑out and do basic configuration to test new features and prepare for demos.
Lead a process to quantify business impact of enhancement opportunities and drive enhancement prioritization.
Partner closely with UX/Design, delivery and operations teams to drive concepting, planning, build and deployment of new features.
Write product requirements and user stories and participate in agile ceremonies to prioritize the backlog and deliver work.
Devise an approach to measure and report out business impact of technology enhancements.
Plan and support the functional/business side of the CFC tooling universe by providing clear requirements for business needs throughout, participating in UAT, training and communications as required.
Manage relationships with vendors to ensure their technologies evolve with Pfizer’s needs.
Maintain strong knowledge of Life Sciences CFC CRM-related offerings, drive build/buy decisions and partner closely with digital to evaluate technology.
Operate with a mindset of standardization, consolidation and global scalability across the CFC technology tooling universe.
Support privacy, digital, legal, regulatory and compliance teams in setting and deploying data standards, policies and procedures.

Qualifications

BA Required; MBA or equivalent Master’s-level education preferred
5+ years in a product management role
5+ years of experience in the Life Sciences industry
Experienced with agile ways of working
Experienced in all stages of the product development lifecycle from idea to delivery
Navigating consumer privacy and / or healthcare data landscape at scale
Integrating sales and marketing technology and customer journeys across channels
Deep understanding and passion for CRM platforms, technologies (especially in areas across Customer facing colleagues)
Ability to forge strong relationships with engineering partners
Experience evaluating product decisions strategically and making prioritization tradeoffs
Excellent interpersonal skills and mastery of working in a matrixed environment
Self‑motivated with demonstrated ability to execute with speed and high quality
Demonstrated business acumen strong analytical skills and mindset
Role model for the PFE values (Courage, Excellence, Equity, Joy)
Experience leading complex, large scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve successful delivery.
Strong writing, presentation and influencing skills
Ability to thrive under pressure, take accountability and to meet deadlines
Discretion and trustworthiness in dealing with confidential information.

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