Lyft is seeking a Product Manager for Customer Care to own the global support experience as Lyft expands into new markets and partnerships. You will align with product, engineering, operations, and legal to ship scalable care platforms, runbooks, and standards across riders and drivers.
You will work with teams across the company to balance near-term launches with long-term platform foundations, and you will be expected to operate with a strong customer-obsessed mindset and bias to action.
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