About Scriptly
Scriptly is a modern, cloud-based pharmacy management system (PMS) that helps pharmacies streamline operations, reduce costs, and improve patient care. Our all-in-one platform serves specialty pharmacies, mail-order pharmacies, multi-store operations, and emerging pharmacy businesses. We are revolutionizing pharmacy technology with intuitive workflows, powerful integrations, and a commitment to customer success.
About the Role
We are seeking a Technical Project Manager to lead the successful delivery of client-facing implementation projects. In this role, you will be the primary point of contact for pharmacy clients during onboarding, ensuring smooth transitions to the Scriptly platform. You will work closely with Sales, Customer Success, and Engineering teams to translate client needs into actionable project plans and deliver exceptional outcomes. While the primary focus is on external client projects, you will occasionally contribute to internal initiatives that improve our processes and product.
Key Responsibilities
- Own end-to-end project management for client implementations, from kickoff through go-live and post-launch support
- Partner with Sales and Customer Success teams to manage the client onboarding process and ensure alignment on scope, timelines, and deliverables
- Develop and maintain detailed project plans, schedules, and status reports for multiple concurrent implementations
- Serve as the technical liaison between clients and internal Engineering teams, translating business requirements into technical specifications
- Coordinate data migrations, system integrations, and API configurations for pharmacy clients
- Identify and mitigate project risks, proactively communicating issues and solutions to stakeholders
- Facilitate client training sessions and ensure successful user adoption of the Scriptly platform
- Contribute to internal projects and process improvements as needed, including documentation and playbook development
- Build strong client relationships and act as a trusted advisor throughout the implementation journey
Required Qualifications
- 3+ years of experience in technical project management, implementation management, or a similar client-facing role
- Demonstrated experience managing software implementation projects, preferably in SaaS or healthcare technology
- Strong understanding of technical concepts including APIs, data migrations, system integrations, and cloud-based platforms
- Excellent communication skills with the ability to translate technical information for non-technical audiences
- Proven ability to manage multiple projects simultaneously while maintaining attention to detail
- Experience working cross-functionally with Sales, Customer Success, and Engineering teams
- Strong problem-solving skills and a proactive, solutions-oriented mindset
Nice to Have
- Bachelor's degree in Computer Science, Information Technology, Business, Healthcare Administration, or a related field
- PMP (Project Management Professional), CSM (Certified Scrum Master), or other relevant project management certifications
- Experience in the pharmacy, healthcare, or health-tech industry
- Familiarity with pharmacy management systems, prescription workflows, or healthcare compliance requirements (HIPAA)
- Proficiency with project management tools such as Jira, Asana, Monday.com, or similar platforms
What We Offer
- Competitive salary and benefits package
- Flexible remote/hybrid work environment
- Opportunity to make a direct impact in a fast-growing health-tech company
- Collaborative, supportive team culture
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