About Us HCL Software, a division of HCL Technologies, is a leading provider of enterprise-grade software solutions that drive digital transformation, automation, and improved operational efficiency across various industries, including banking, healthcare, retail, and government. With a global presence and a diverse portfolio featuring products like SX for AI-driven IT service management, iAutomate for Runbook automation, BigFix for endpoint management, AppScan for application security, and many more, HCL Software prioritizes customer- centricity, scalability, and adaptability, enabling organizations to enhance their processes and remain competitive in an evolving business landscape. About HCL SX HCL SX is an AI-driven, no-code service management product developed by HCL Software. Designed to accelerate digital transformation, it offers a superior onboarding and delivery experience across IT and various other business functions. The platform provides service management workflows for handling incidents, requests, problems, changes, and assets without the need for complex coding, enabling quick and user-friendly onboarding. Key features of HCL SX include a self-service portal, incident management, request fulfillment, change management, knowledge management, asset and configuration management, problem management, SLA management, a reconciliation engine, an integration hub, advanced multi-tenancy, SIAM governance and AI-driven intelligence. These features enhance service delivery efficiency and consistency through AI-driven automation, reducing operational costs and empowering users with self-service tools and knowledge resources for increased productivity. With its global reach and innovative approach, HCL Software ensures HCL SX meets modern security and compliance needs while supporting digital transformation initiatives. Job Description – Project Manager (8-10 years) Location : Noida HCL SX Project Manager is responsible for driving successful delivery of ITSM and related projects customer aimed at onboarding, process setup, and the establishment of ebondings and integrations within the HCL SX platform. This role involves gathering of requirements and deliver the agreed solution. With a commitment to provide seamless implementation and sustainable business solutions for our customers through SX, HCL Software is happy to onboard enthusiastic and suitable candidates to take this journey further. Join us to drive transformative results and shape the future of service management together. Key Responsibilities: ● Understand Customer’s IT Transformation program objective, including Target Operating Model and work with suppliers to align their readiness plans with overall plan, and agreement on interdependencies. ● Identify contractual Gaps on end-to-end plans, timelines, identify risks, issues and communicate, escalate to required stakeholders. ● Drive Project governance including customer & supplier. ● Lead Project communication including customer & supplier. ● Co-ordinate the delivery of the ITSM Project, to ensure the team work together collaboratively and effectively to deliver all their objectives whilst meeting and exceeding timescale, quality and budgetary targets. ● Key activities will include risk, issue and interdependency management, co-ordinated progress reporting, budgetary, quality and assurance management. ● Orchestrate the day-to-day activities of the project teams and support them in the drive towards the achievement of their objectives. ● Coordinate across project teams for preparation of management reports. ● Financial tracking and preparing forecasting reports along with regular management reports. Skills & Qualifications: ● Should be 8yrs (Project Manager) of IT experience with 4 to 6 in Project Management with experience of 2 – 4 large ITSM implementations. ● Experience delivering projects using agile, waterfall methodologies. ● Require very strong interpersonal, organizational, programme management and change management skills. ● Must have handled Integrations in previous projects (e-bonding, LDAP, AD, Discovery Tools, etc) Role: ● Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. ● Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization. Strong oral and written communication skills ● Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level. ● Demonstrate a very high level of political and business awareness, acutely aware of organizational sensitivities. ● Ambitious, has pride in his/her work & attention to detail. ● Experience of working in a dynamic environment, balancing challenging workloads and deadlines with attention to deliveries. ● Demonstrates a positive attitude/energy. ● Takes ownership, follows through, and delivers on commitments. ● Strong documentation skills including business case presentations and excel skills ● Familiarity with AI technologies and their application in service management is a plus.
