Responsibilities
Serve as a subject matter resource for Professional Services operational processes, systems, governance practices, and documented workflows by providing guidance and recommendations to stakeholders, and supporting onboarding and knowledge transfer activities.
Administer and support Professional Services operational systems, including Kantata, SharePoint, Teams, and related tools, ensuring data quality, appropriate system usage, and operational effectiveness.
Lead day-to-day assigned Professional Services operational activities, ensuring established processes, standards, and governance practices are consistently applied across the department.
Develop, maintain, and enhance operational reports, dashboards, metrics, and documentation to support decision‑making, planning, and operational visibility.
Monitor Professional Services operational activities and workflows, identify issues, trends, and improvement opportunities, and recommend practical solutions to enhance efficiency and consistency.
Provide operational coordination and project support for assigned Professional Services initiatives, programs, and consulting‑related activities, including planning, tracking, stakeholder communication, and follow‑up activities.
Coordinate and support system upgrades, testing, implementations, migrations, and maintenance activities affecting Professional Services operations.
Qualifications
Post‑secondary degree or diploma in Business, Finance, Information Technology, GIS, Geography, Computer Science, Engineering, or related field.
Equivalence of education and relevant experience may be considered.
Minimum 5 years of relevant experience in Professional Services operations, project management, business operations, consulting, service delivery, or technology‑enabled business environments.
Experience supporting or administering Professional Services Automation (PSA) systems within a consulting or professional services environment.
Project Management Professional (PMP) certification is considered an asset.
Ability to manage multiple responsibilities, projects and competing priorities concurrently with accuracy, efficiency and appropriate prioritization.
Aptitude for learning and applying technology solutions, with the ability to quickly develop hands‑on proficiency in Kantata (or similar Professional Services Automation tools) and related business systems.
Demonstrated analytical and problem‑solving skills with the ability to research issues, evaluate information, and recommend practical solutions.
Strong working knowledge of project governance, project delivery practices, and Professional Services operational processes.
Proven ability to prepare and maintain operational documentation, reports, dashboards, procedures, and user guides.
Ability to work effectively with technical and non‑technical stakeholders across multiple functional areas.
Strong written, verbal, interpersonal, and presentation skills, with the ability to communicate information clearly and effectively.
Proven ability to assess operational processes, identify improvement opportunities, and support the implementation of process enhancements.
Bilingual proficiency (English / French) is considered an asset.
What Esri Canada offers you We prioritize our employees’ well‑being and work‑life balance. Our benefits include:
Work from Home or hybrid work
Generous Paid Time‑Off:
3 weeks of paid annual vacation, increasing with years of service
50 hours of Paid‑Time Off (PTO) for personal needs
32 hours of Summer Days
Winter holiday office closure
Comprehensive health benefits plan
RRSP match increasing with years of service
Training and development programs for professional growth
Company perks including discounts on gym memberships, technology purchases and more.
Company‑sponsored events and social activities
Employee‑driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.
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