Salesforce Business Analyst / Project Manager – Salesforce | UAT | Sales Cloud
Location: Toronto-Canada
Work: hybrid, from office, Tue to Thu
We are seeking a Tech-Savvy Business Analyst / Project Manager with approximately 5 years of hands‑on experience leading Sales initiatives and related Systems implementation. The ideal candidate excels at translating business needs into practical technology solutions, with a strong focus on delivering scalable, user‑centric systems and tools that boost sales performance and operational efficiency.
Core Skills and Experience
Communication and Presentation
- Excellent verbal and written communication skills
- Able to convey complex ideas clearly to both technical and non‑technical audiences
- Comfortable presenting to stakeholders at all levels
Business Analysis Expertise
- Demonstrated ability to lead business‑critical initiatives from discovery through delivery
- Skilled in conducting thorough business analysis and driving collaborative decision‑making
- Proven track record of ensuring timely delivery of business value in fast‑paced environments
Cross‑Functional Partnership: Acted as a key business partner, actively leading across all phases of the project lifecycle, including:
- Requirements elicitation and documentation
- Business requirement analysis and validation
- Stakeholder feedback sessions
- Impact analysis and risk identification
- UAT coordination and execution
- Sprint demos and agile ceremonies
- Change readiness, training, and go‑live support
- Troubleshooting user‑reported issues with minimal disruption and long‑term fixes in mind
Stakeholder management
- Successfully partnered with diverse stakeholder groups
- Strong ability to secure alignment and manage expectations throughout the project lifecycle
Process Mapping, Optimization and Problem Solving
- Skilled in mapping and analyzing “as‑is” and “to‑be” business processes
- Able to distinguish between core business needs, stakeholder desires, and system constraints
- Analytical thinker with a knack for identifying root causes and driving long‑term, data‑driven solutions
- Focused on uncovering and addressing systemic process inefficiencies, not just symptoms
Additional
- Willingness to take on additional tasks or responsibilities as assigned by the Apple Manager or team lead
- Demonstrates flexibility, ownership, and a proactive approach to problem‑solving and delivery
- Salesforce Experience (Preferred): Familiarity with Sales Cloud, Experience Cloud, and dashboard configuration
- Experience using Miro, Box, and similar tools for collaboration and process mapping
#J-18808-Ljbffr
