Overview: CSS is transforming clinical trial recruitment through a technology-enabled, performance-driven delivery model focused on measurable outcomes. Trust is at the heart of everything we do - in our people, our process, and our commitment to your success. We take the time to understand your goals and challenges, building genuine connections that turn partnerships into true collaborations. With deep expertise and a proven methodology, we deliver results with transparency, accountability, and care.
Position Summary: The Project Manager Accomplishes project objectives by planning and evaluating project activities. The Project Manager ensures that appropriate recruitment strategies and processes are in place to assure study volunteers are recruited in a timely manner to meet project and client-specified timelines.
Duties and Responsibilities:
- Manage multiple clients by meeting and exceeding client deadlines, ~3-5 projects at one time (depending on scope of services)
- Develop and maintain project plans, timelines, and action plans
- Communicate effectively to clients by providing project expectations consultation about project challenges
- Deliver reports and analyze project results and provide recommendations
- Maintain project budgets, track and oversee appropriate use of resources
- Achieve operational objectives by contributing information and recommendations to strategic plans and reviews
- Implement quality and customer‐service standards
- Proactively identify risks to project delivery, prepare mitigation plans, report and resolve problems within the project
- Identify trends and assist with determining process, scope, or system improvements
- Enhance department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
- No direct supervision or management of personnel
- Support audit readiness, including participation in audits and internal quality reviews
- Complete all required SOP training and company-required trainings as assigned and when updated
- Maintain all required licenses and certifications and ensure they remain current and in good standing
- Occasional travel to Company meetings and conferences as needed
- Perform other duties as assigned
Qualifications:
- Bachelor's Degree (BA) from four-year college or university
- Three to five years of related project management in patient recruitment and/or recruitment retention experience
- Preferred experience with full-scope recruitment (from material development to digital advertising campaigns to secondary screening)
- Certificates, licenses and registrations required:
- Project Management Professional certification preferred
- Computer skills required:
- Database Software;
- Spreadsheet Software (Excel);
- Contract Management Systems;
- Project Management Software;
- Word Processing Software (Word);
- Electronic Mail Software (Outlook);
- Presentation software (PowerPoint);
- Experience with EMR/EHR systems
- Other skills required:
- Fluency in Spanish is preferred
- Strong attention to detail and accuracy
- Ability to manage multiple tasks and priorities
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Ability to maintain confidentiality and professionalism
- Strong problem-solving and critical thinking skills
- Ability to adapt to changing priorities
- Ability to exercise sound judgment and decision-making
- Customer service mindset with focus on patient experience, and ability to build and maintain positive working relationships with clients
- Ability to follow protocols, SOPs, and regulatory requirements
- Ability to handle high-pressure or fast-paced environments
- Project Management, Management Proficiency, Process Improvement, Tracking Budget Expenses, Self‐Development, Planning
- Excellent communication and interpersonal skills, analytical skills, executive function, and organization skills to collaborate in cross-functional teams
Equal Opportunity: CSS is committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants are treated with respect and dignity. We are proud to be an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.
