Description
Amazon's Global Real Estate and Facilities (GREF) team is looking for an innovative, results-oriented Program Manager based in London to execute and deliver a regional Food program that enables Amazonians to thrive throughout their workday.
GREF's Food program delivers a holistic offering of exceptional and inspired offerings through a variety of healthy, culturally inclusive, and customizable food and beverage options in spaces that inspire connection and rejuvenation. The program establishes strategic partnerships with our third-party vendors and community partners across EMEA to bring inclusive experiences into Amazon corporate buildings. Amazon does not direct or control the day-to-day activities of vendor employees providing food services.
The program uses data and insights to right-size offerings and meet Amazonians' evolving needs and wants while remaining frugal. The program leverages technology to enable a customer-centric experience from ordering to receiving nourishment and continuously innovates to adapt to changing preferences and industry landscapes. The program will build sustainability into the fabric of food service operational design to achieve zero waste to landfill by 2030 and meet the Climate Pledge for Net Zero Carbon by 2040.
The successful candidate is an experienced and engaging professional who will excel within an entrepreneurial culture – providing program execution excellence, cross-functional collaboration, and clear communication – not afraid to dive deep into details. They should also understand the nuance of being approachable, while at the same time consultative – providing direction/recommendations to our regional teams and fostering transparent relationships. The candidate must be able to balance frugality with creativity in offering solutions and approach problem-solving with an emphasis on root cause.
This role requires regional travel approximately 10% of the time.
At Amazon, we believe that in-person collaboration is essential to our culture and innovation. While we allow flexibility for personal circumstances, we generally expect employees to work from our offices five days a week. This approach has consistently shown that spontaneous interactions, rapid problem-solving, and the energy of in-person teamwork lead to better results for our customers. In particular, our data shows that teams working together in person are more effective at making complex decisions, onboarding new team members, and fostering the kind of creative collaboration that has driven Amazon's success. The serendipitous hallway conversations and impromptu whiteboarding sessions that happen naturally in an office environment have proven invaluable to our invention process and maintaining our high bar for excellence.
Key job responsibilities
• Support and execute the EMEA Food program strategy in partnership with senior leadership, including but not limited to: (1) identify and oversee program deliverables; (2) align program execution to GREF's Global Food 3YR strategy; (3) contribute to the annual roadmap development and implement strategic SMART goals in alignment with global Food strategy; and (4) support the implementation of technology solutions.
• Partner with senior leadership to align regional execution with global Food strategy and organizational priorities.
• Manage vendor performance through contractual SLAs and KPIs.
• Identify, implement and report on continuous improvement initiatives, leveraging customer insights to drive change. Prioritize deliverables that impact customers, identifying what requires creation, re-engineering or amendment.
• Work cross-functionally with global and regional peers to ensure a consistent employee experience, whilst respecting local and cultural nuance. Ensure organizational alignment in the design and execution of initiatives.
• Ensure effective and proactive stakeholder engagement and communications through timely visibility to program developments, using customer feedback and experiences.
• Implement global/regional program performance metrics, Key Performance Indicators (KPI) and SLAs that are constantly evolving in line with expected measures of success.
• Partner with stakeholders to deploy program pilots that allow for swift and frugal program changes in response to customer needs.
• Drive consistency and quality through scalable and detailed regional playbooks and processes.
• Routinely connect to external industry and professional communities, assessing how new industry standards, best practices, current/future technology, and innovations can be adopted into the program.
A day in the life
You collaborate with Regional Workplace Design and Construction to integrate food service delivery concepts into workplace design for Day 1 projects and retrofits, guiding Regional Portfolio Management (RPM) teams through the food service development and launch process. You use operational and customer insights plus industry benchmarks to support regional Food program strategy development and operate as a true partner, fostering highly integrated relationships with internal and external stakeholders. You are comfortable operating at both a strategic and tactical level, simultaneously delivering multiple projects or initiatives and managing through ambiguity.
Basic Qualifications
- Experience using data and metrics to drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's Degree in Hospitality Management, Food Service Management or related fields
- Proven experience in program or project management
- Demonstrated food or hospitality experience
- Experience working across EMEA region
- Experience managing vendor relationships and contracts within established frameworks and budgets
Preferred Qualifications
- Proven decision making and problem-solving capabilities with strong follow up skills and attention to detail
- Excellent oral and written communication skills with exceptional ability to translate ideas and thoughts into written documents
- Demonstrated exceptional project management, organization and planning skills applied in a fast paced, multi-tasking environment
- Ability to influence without authority and collaborate across all levels in the Company
- Ability to deal with issues and subject matter in ways that require considerable sensitivity, discretion, and high judgment
- Team player, comfortable working with ambiguity and willing to take on incremental responsibilities
- Able to build constructive and effective relationships and use them to maneuver through complex situations
- Can present ideas and directions that lead others to action, demonstrates strong listening, written and oral communication skills.
- Experience leveraging AI tools to streamline business-as-usual operations, improve efficiency, and enhance decision-making processes
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
