Overview
As a Data Center Program Manager (DCPM), you will troubleshoot service incidents, manage assigned projects to meet service delivery objectives, and escalate issues to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analyses (RCAs) of incidents. This role offers the opportunity to build a solid understanding of data center procedures, collaborate across various teams, and provide mentorship across data centers by sharing best practices.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Data Center Project Manager, IT/Network, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In this environment, you may be asked to go on business travel to support other campus/metros periodically, 0-25% of the time and have the ability to work during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
Responsibilities
- Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
- Follow and comply with all safety and security policies and procedures. Immediately report any safety or security issues or concerns.
- Troubleshoot service incidents and escalate as appropriate to meet SLA/OLA targets, minimizing disruption to clients, customers, and business operations.
- Recognize the potential customer impact of events and issues (e.g., customer lockdowns), communicate anticipated effects, and plan accordingly.
- Proactively review schedules to avoid conflicts. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
- Manage relationships with clients and suppliers to ensure expectations are clarified, understood, documented, and met.
- Recommend strategies to reduce the risk associated with maintenance activities and collaborate with others to accommodate scheduling needs.
- In alignment with management priorities, hold yourself accountable for end-to-end service quality, completeness, and the resulting customer experience - including availability, safety, security, and customer service. Support issue escalation to the appropriate owner.
- Embody our culture and values.
Qualifications
Required Qualifications:
- High School Qualification or equivalent AND 2+ years’ experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 7+ years experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience.
- Applicable certifications: ASICS (Inventory Control), CompTIA (Computing Technology Industry Association), Microsoft, Network Certifications, PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), CDCP (Certified Data Center Professional).
- Experience working in complex and agile environments, with a proven ability to adapt to rapidly changing requirements and priorities
- Experience managing IT or network infrastructure projects from planning through execution, including stakeholder escalation and risk mitigation
Data Center Operations Management IC3 - The typical base pay range for this role across the U.S. is USD $81,400 - $161,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $109,800 - $183,100 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
