Job Description:
REQUIRED COMPETENCIES
Required Job Skills (Applies to All Levels)
- Intermediate PC proficiency
- Intermediate proficiency in spreadsheet, database, project management, and word processing software
- Advanced knowledge of project management principles, methodoogies, and implementation
- Intermediate knowledge of Microsoft Applications and Suites, Windows Server, and networking applications
- Strong understanding of infrastructure best practices and quality improvement principles.
- Advanced knowledge of service desk management, data center operations, and end-user support (Level 2)
- Intermediate understanding of IT technologies, including ITIL practices (Level 2)
Required Professional Competencies (Applies to All Levels)
- Strong analytical skills to support independent and effective decisions
- Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
- Perserverance in the face of resistance or setbacks.
- Creativity and innovative problem-solving abilities
- Effective interpersonal skills and ability to maintain positive working relationship with others.
- Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
- Systems research and analysis. Ability to write and present business documentation
- Experience working with and managing third parties
- Extensive experience and judgment necessary to plan and accomplish goals.
- Knowledge of business requirements development and user acceptance testing.
- Ability to maintain confidentiality and privacy
- Analytical knowledge to generate reports based on available data and make decisions based on reported data
Required Leadership Experience and Competencies (Applies to All Levels)
- Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation.
- Build synergy with a diverse team in an ever changing environment.
