Responsibilities
About the team This team is responsible for managing global initiatives within the Trust & Safety (T&S) Operations pillar and across our BPO partner landscape. This is actioned through: - Managing cross-functional projects, quarterly program reviews, and change management. - Developing and implementing BPO sourcing strategies through market research, partner outreach and structured partner selection processes. - Driving the global partner strategy for content moderation, with a focus on portfolio-level performance. What will I be doing? As a Sourcing Program Manager in our Business Operations & Portfolio Performance team, your primary responsibility will be to lead strategic, global BPO/outsourcing programs that improve business efficiency and enable sustainable growth for our Trust & Safety Operations. You will be responsible for translating operational needs into scalable partner solutions, and you will coordinate across Trust & Safety Operations leadership, operations stakeholders, procurement, legal, finance, and partner management to influence and achieve outcomes. Responsibilities - Act as the primary interface with Trust & Safety Operations functions and cross-functional teams to address sourcing requirements. - Lead cross-functional initiatives involving global BPO partners, driving governance, timeline management, and stakeholder coordination for successful BPO launches. - Identify sourcing risks and compliance concerns, and implement mitigation plans to ensure business continuity. - Work with the Procurement team to manage RFx processes for BPO optimization and evaluate partner capabilities and performance. - Conduct deep dives into BPO industry market intelligence to identify solutions for business needs and translate insights into actionable sourcing recommendations. - Build and maintain strong relationships with existing BPO partners to continuously evaluate their capabilities and suitability for Trust & Safety Operations. - Standardize sourcing and vendor management processes to improve governance, scalability, and cross-functional collaboration.
Qualifications
Minimum Qualifications - Bachelor's degree or equivalent practical experience. - At least 5 years of experience in Procurement and/or outsourcing program management, preferably working with BPO in Contact Centre outsourcing services at a regional or global capacity. - Strong analytical skills and strategic thinking, and an ability to thrive in a dynamic environment; proficient in Excel and data analysis (including formulas and Pivot Tables). - Experience in program management and ability to manage large, complex programs and drive change. - Ability to work independently and exercise maturity in handling classified information. Preferred Qualifications - Excellent skills in verbal and written communication across both technical and non-technical audiences. - Strong stakeholder management skills and able to influence without authority. - Strong problem-solving, prioritization, and project management skills.
Job Information
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
