Live Sports is one of Prime Video's fastest-growing businesses. We are bringing customers some of the world's most premium live sports and entertainment content, including NFL Thursday Night Football, the NBA, NASCAR, Premier League, and UEFA Champions League, while continuously innovating on the viewing experience.
This is a unique opportunity to help shape the future of fan experiences for sports at scale. As Prime Video expands its live sports and linear offerings globally, you will play a key role in delivering reliable, high-quality fan experiences for millions of customers and helping redefine how audiences discover, watch, and engage with live content.
Prime Video has developed a suite of innovative fan experiences that enhance how customers engage with live sports, including features that surface key moments in real time, provide advanced statistics and predictive insights, and enable viewers to watch multiple games simultaneously. These experiences help differentiate Prime Video and create a more engaging viewing experience for millions of customers.
As the Senior Program Manager responsible for Fan Experiences, you will lead the strategy, launch, and operational scaling of these features across thousands of live events globally. You will work cross-functionally with Product, Engineering, Operations, Launch, and Content teams to ensure fan experiences are delivered reliably, efficiently, and at the highest quality standards.
Key job responsibilities
- Partner with Product and Engineering teams to define the vision, strategy, roadmap, and prioritization framework for Fan Experiences, including determining where and how features should be deployed.
- Design and implement scalable tools, mechanisms, and operational processes that enable seamless deployment of fan experiences across Prime Video's live events portfolio.
- Collaborate with Launch, Operations, and Product teams to identify opportunities to reduce manual effort, improve operational efficiency, and develop automation solutions that enhance speed, quality, and scale.
- Establish goals, success metrics, and operational KPIs to measure feature adoption, quality, customer impact, and scalability.
- Develop reporting, dashboards, and executive-facing business reviews to track progress, identify opportunities, and communicate results to senior leadership.
A day in the life
A successful candidate is highly analytical, customer-obsessed, and comfortable operating across both strategy and execution. They can influence stakeholders across multiple organizations, translate ambiguous problems into scalable solutions, and use data to drive decision-making. They have a demonstrated track record of leading complex cross-functional programs, building mechanisms that scale, and delivering measurable business and customer outcomes in fast-paced environments.
About the team
The team's mission is to drive operational excellence across the live events ecosystem by building scalable tools, processes, and automation that improve quality, efficiency, and customer experience. As Prime Video expands its live sports and entertainment portfolio, we play a key role in enabling growth and innovation across the business. Basic Qualifications: - 5+ years of Supply Chain, Product Management, Program Management experience
- Experience owning end-to-end programs to drive results
- Experience working with engineering and product teams to define a product and bring it to market
- Experience collaborating and influencing multiple teams across multiple organizations
- Experience communicating and presenting to senior leadership
- Proven track record of improving operational excellence through process optimization, automation, and scalable mechanisms. Preferred Qualifications: - MBA, or Master's degree
- Experience translating customer needs into innovative and detailed product requirements for customer-facing online and mobile products/services
- Experience in digital media, sports, or live event operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Culver City - 127,300.00 - 222,700.00 USD annually
USA, NY, New York - 140,000.00 - 245,000.00 USD annually
USA, TX, Austin - 127,300.00 - 222,700.00 USD annually
USA, WA, SEATTLE - 127,300.00 - 222,700.00 USD annually
