Driver Services Program Manager

Auto Club of Southern California • Full-time • Costa Mesa, California, United States • $109.50k - $146.20k / year • 2w ago

We are seeking a strategic, accountable, and results-driven Program Manager – Driver Services to steer multi-site driving school operations and accelerate enrollment growth, operational excellence, service quality, and overall business performance in a fully onsite role requiring regular presence at program locations to support team leadership, collaboration, and maintain strong day-to-day momentum.

This role is responsible for leading a team of supervisors, instructors, and support staff while ensuring the successful execution of driver education programs across multiple locations.

Key Responsibilities

Strategic & Business Performance

Drive operational and financial performance using data, performance metrics, and continuous process improvement.
Establish, monitor, and report on key performance indicators including enrollment growth, instructor productivity, service quality, and overall operational performance.
Translate insights into clear action plans with measurable outcomes.
Identify performance gaps, determine root causes, and implement corrective actions with urgency while demonstrating ownership and accountability.
Support budgeting, forecasting, and revenue optimization efforts to improve business performance.

Operational Leadership & Team Management

Lead, mentor and develop supervisors, instructors and support staff while setting clear expectations and fostering a culture of accountability, member focus, and operational excellence.
Implement procedures, standards, staffing plans, and resource allocation practices that ensure consistency, efficiency, productivity, and timely execution across multiple locations.

Collaboration & Stakeholder Engagement

Partner with internal and external stakeholders to develop and implement strategic initiatives.
Effectively communicate business performance, operational trends, and improvement opportunities to leadership and key stakeholders.

Technology, Analytics & Process Improvement

Analyze operational and financial data to identify trends, risks, root causes, and improvement opportunities.
Develop data-driven recommendations and present findings to leadership.
Lead operational improvement initiatives and manage projects from planning through implementation.

Regulatory Compliance & Safety

Support adherence to applicable state and federal regulations, as well as industry standards and company policies.
Partner with Compliance and Legal teams to maintain proper policies, documentation, and instructor certifications.

What You Will Need

Bachelor’s degree or equivalent combination of education and experience.
4+ years of leadership experience, preferably in operations, service, education, training, customer service, or other performance-driven environments.
Experience leading supervisors, managers, or other leadership positions preferred.
Demonstrated ability to drive operational performance through accountability, process improvement, and effective implementation.
Experience interpreting operational and financial performance metrics and using data to support business decisions. Experience with budgeting, forecasting, and revenue management is preferred.
Proven ability to manage multiple priorities, drive initiatives to completion, and consistently follow through on commitments.
Strong analytical and problem-solving skills with the ability to identify trends, determine root causes, and implement solutions.
Strong Excel skills required, including the ability to analyze performance data, identify trends, create reports, and develop actionable recommendations.
Advanced leadership, coaching, team development, organizational communication, and stakeholder management abilities.
Proficiency in Microsoft Office Suite, with advanced proficiency in Excel preferred.

Additional Requirements

Ability to travel between locations as needed to support operations and attend meetings.
Valid Driver License, acceptable Department of Motor Vehicle record, and minimum limits of automobile liability insurance required.

The starting pay range for this position is:

$109,500.00 - $146,200.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision

• 401(K) saving plans with company match AND Pension

• Tuition assistance

• Floating holidays and PTO for community volunteer programs

• Paid parental leave

• Wellness programs

• Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

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