Overview In this role you will lead customer implementations of Papaya EoR and payroll solutions. You will craft detailed project plans, coordinate cross-functional teams, and communicate status to customers and leadership to ensure timely delivery. You will leverage AI-powered workflows to improve project execution and client experience. This position offers visibility into strategic programs and the chance to shape scalable, automated onboarding across a global client base.
Responsibilities - Manage all phases of customer onboarding with detailed project plans, schedules, timelines, and status reports
- Create, optimize, and drive cross-functional project plans across teams, partners, and customers
- Lead customer interactions and act as primary contact for implementation including meeting agendas and deliverable follow-ups
- Plan and schedule multiple simultaneous customer implementations
- Collaborate with Implementation and Onboarding Managers on delivery within strategic programs
- Monitor program/project performance using appropriate tools and techniques
- Ensure adherence to contractual obligations and timelines; escalate at-risk projects
- Maintain positive customer relations through clear communication and proactive follow-up
- Identify opportunities for value-added services and AI-driven improvements in onboarding and reporting
- Leverage AI/no-code automations to streamline tracking, reporting, and communications
- Participate in internal projects as needed
Key requirements - 5+ years in Project Management or Senior Project Management
- Experience in regional/global payroll operations
- Experience leading large, multifaceted engagements
- Ability to manage multiple customers and projects simultaneously
- Strong internal communication across diverse groups (CS, Sales, Legal, Product, Operations, Finance)
- Initiative to drive improvements internally and with customers
- Hands-on experience building AI-powered workflows or no/low-code automations
- Experience creating AI-driven workflows integrated into project management processes
- Ability to identify opportunities for AI adoption to improve visibility, scalability, and customer experience
- strong communication
- cross-functional collaboration
- proactive problem-solving
- AI-powered workflows
- no/low-code automations
- project management tools and reporting
