Overview In this role you will own client projects end-to-end, guiding insurance customers from go-live to value realization. You’ll partner with internal teams to deliver pricing models and integrations, building trust as the primary contact. You’ll help refine delivery processes and scale ways of working to improve consistency and impact. This position offers the chance to shape a rapidly growing platform at the intersection of AI, data, and customer success.
Pay / Benefits - 5,000 training and conference budget
- 33 days holiday (25 days + 8 bank holidays)
- Company pension via Penfold
- Mental health support and therapy via Spectrum.life
- Wellbeing allowance via Juno
- Private healthcare via AXA
Responsibilities - Own customer projects end-to-end, managing timelines, stakeholders, risks, and outcomes, while serving as the main point of contact
- Support customers in going live with hx Renew rapidly and with quality, ensuring meaningful outcomes
- Create real-time views of progress, milestones, dependencies, risks, and status to keep customers and teams aligned
- Define and improve core project management artefacts (plans, RAID logs, governance rhythms, handovers) for consistent delivery
- Apply AI and automation to enhance project execution, from workshop summaries to progress updates
- Translate customer needs into actions for Model Development, Technology, and Customer Engineering with cross-team alignment
- Contribute to scalable delivery by refining processes, templates, and ways of working
- Demonstrate project management fundamentals (planning, risk/issue tracking, stakeholder communication)
- Adapt communication across technical and non-technical audiences and take initiative to improve processes
Key requirements - Delivered or contributed to projects in SaaS, technology, financial services, or consulting environments
- Direct stakeholder engagement and ability to tailor communication for diverse audiences
- Strong fundamentals in planning, risk/issue tracking, and stakeholder management
- Proactive in improving processes, tools, or ways of working and ensuring adoption
- Curiosity about tools or AI and how they can improve work
- Comfort operating in ambiguity, balancing independence with seeking support when needed
- Strong communication across technical and non-technical audiences
- Initiative and process improvement mindset
- Curiosity about AI and tools
- SaaS/Technology/Financial services/Consulting project delivery experience
- Familiarity with AI and automation in project delivery
- Risk/issue tracking and governance workflows
