Overview In this role, you will lead end-to-end delivery of WPP's ServiceNow transformation, coordinating across internal teams and strategic partners to build a modern, AI-enabled service platform. You will manage detailed plans, track risk, and govern multiple workstreams from platform rebuild to rollout. Working under the Transformation Lead, you’ll ensure scope, timelines and outcomes stay aligned while driving disciplined execution. This is a high-impact, cross-functional role at scale, shaping how WPP leverages technology to deliver transformational growth.
Pay / Benefits - hybrid work (four days in the office)
- inclusive culture of belonging
- equal opportunity employer
Responsibilities - Manage end-to-end delivery plan for the ServiceNow transformation programme
- Define and maintain project plans, milestones, dependencies, and critical path
- Coordinate concurrent workstreams including platform rebuild, migration, and rollout
- Drive day-to-day execution discipline across delivery teams
- Track progress, manage risks, and proactively resolve delivery issues
- Maintain clear ownership and accountability across activities
- Coordinate delivery activities across Kyndryl and ServiceNow
- Align internal teams with external partners and ensure commitments met
- Establish and run programme governance routines (steerco, delivery forums, status reviews)
- Provide data-driven progress reports and executive updates
- Manage integrated planning across all workstreams and sequencing
- Coordinate rollout planning and readiness for deployment (testing, communications, training)
- Track adoption progress and escalate rollout risks
Key requirements - Extensive experience leading strategic and complex projects across full SDLC
- Track record of mobilising and delivering ambitious, operationally complex projects
- Proven ability to lead globally dispersed, cross-functional teams
- Strong adaptability to changing priorities and deadlines
- Ability to build relationships, establish credibility, and drive consensus
- Self-starter with strong organisational and time management skills
- Strategic and critical thinking blending technical, operational and commercial considerations
- Storytelling with data to build a business case and show value
- Excellent communication and stakeholder management skills
- Functional analysis to capture and prioritise well-formed requirements
- leadership and people management
- stakeholder management
- cross-functional collaboration
- SDLC leadership
- delivery governance
- risk management and RAID logs
