Overview In this role you drive the successful delivery of IT/EPOS projects for a leading EPOS and IT support provider. You will oversee project performance, stakeholder communications, and revenue-focused delivery within a collaborative Edgeware team. You’ll work with clients to define requirements and manage development processes to meet expectations and internal standards. You’ll coordinate cross‑functional delivery, mitigate risks, and ensure on‑time, on‑budget results. This is a hands-on, client‑facing role with impact on customer satisfaction and profitability.
Responsibilities - Manage overall project performance including customer satisfaction, reporting, planning, review, profitability, revenue maximization and escalation handling
- Ensure clear communication paths internally and with clients
- Collaborate with clients to define developments and manage the development process to meet expectations and procedures
- Monitor full project lifecycle: plan schedules, coordinate with other departments, and secure commitment for successful delivery
- Direct and lead high-profile or technically complex projects to a successful conclusion
- liaise with teams to support project delivery and resolve issues
Key requirements - 3-5 years experience directing, planning and controlling high profile or technically complex projects
- Proven track record delivering projects on time and within budget
- Proficient with project planning tools
- Ability to manage and lead large virtual teams and communicate to technical and non-technical audiences
- Strong leadership aligned with organisation goals, mission and values
- Performance management and fair, regular feedback to team
- Excellent planning and organisational skills with adaptability to change
- Customer service mindset and ability to exceed expectations
- Clear communication and teamwork to achieve common goals
- Problem solving and decision making with balanced, logical conclusions
- Commercial and organisational awareness of business issues
- Commitment to delivering results with quality
- leadership
- communication
- teamwork
- customer focus
- problem solving
- project planning tools
