Overview In this role you will own the end-to-end delivery of the platform for customers, guiding onboarding and implementation within a fast-moving, autonomous, data-driven organization. You will work closely with customer success, engineering, data, and design to coordinate delivery, manage timelines, and ensure a smooth path from kickoff to go-live. The role combines client-facing leadership with cross-functional collaboration to drive successful SaaS deployments. This is a chance to shape onboarding experiences and delivery quality in a high-growth environment.
Pay / Benefits - fully remote
- occasional travel to Bristol
- 8% bonus
- pension contributions doubled to 18%
- industry leading benefits
Responsibilities - Lead end-to-end onboarding and implementation of the platform for customers
- Keep projects on track by managing timelines, risks, and priorities
- Coordinate technical delivery including customisations or data work
- Track progress and report updates ensuring smooth collaboration across teams
- Serve as primary point of contact during onboarding and go-live
Key requirements - 5+ years of project management experience, preferably in SaaS
- client-facing experience
- ability to work in cross-functional environments
- strong communication of technical concepts to technical and non-technical stakeholders
- proactive problem solving and ownership
- collaboration
- proactive problem solving
- clear communication
- SaaS project management
- onboarding and implementation
- cross-functional coordination
