Key Responsibilities
1. Project Implementation & Coordination
- Coordinate contract logistics implementation projects from planning through to go-live.
- Develop and maintain project timelines, key milestones, action trackers, and implementation plans.
- Monitor project progress and follow up with internal stakeholders to ensure deliverables are completed on time.
- Support alignment between regional, local, and corporate teams during implementation.
- Track cross-functional dependencies across site readiness, systems, operations, SOP, training, and manpower planning.
2. Cross-Functional Stakeholder Management
- Work closely with local warehouse managers, country teams, operations, systems, SOP/training, and regional stakeholders.
- Ensure clear ownership of tasks and deliverables across all project workstreams.
- Coordinate regular internal project discussions to review progress, risks, and pending actions.
- Help prevent gaps between operational design, system readiness, and go-live preparation.
- Escalate delays or unresolved issues to the appropriate stakeholders in a timely manner.
3. Risk, Issue & Action Management
- Maintain a live project risk, issue, and action log.
- Identify potential timeline risks, resource constraints, system bottlenecks, or operational readiness gaps.
- Follow up on mitigation actions and ensure responsible parties provide timely updates.
- Escalate key risks early to support timely decision-making.
- Ensure open issues are tracked through to closure.
4. Client Interface & Communication
- Support and participate in regular client implementation calls.
- Provide structured project status updates, including progress against timeline, key milestones, open issues, and next steps.
- Act as a coordination point between client requirements and internal execution teams.
- Ensure client updates are clear, consistent, and professionally presented.
- Follow up internally on client-raised items and ensure responses are tracked and addressed.
5. Go-Live Readiness Support
- Coordinate go-live readiness checks across key areas, including site setup, manpower, SOP, training, system configuration, and UAT status.
- Work with operations and systems teams to confirm readiness before go-live.
- Highlight any readiness gaps and support escalation where required.
- Assist with go-live preparation, implementation follow-up, and post-go-live stabilization activities.
- Support handover from project implementation to daily operations after stabilization.
6. Reporting & Governance
- Maintain a central project dashboard covering timeline, milestone progress, risks, issues, and action items.
- Prepare concise and structured updates for internal stakeholders and management.
- Support weekly project governance meetings and ensure follow-up actions are captured.
- Ensure project documentation is organized, updated, and accessible to relevant stakeholders.
Key Requirements
- Diploma or Degree in Logistics, Supply Chain, Business, Project Management, or a related discipline.
- Minimum 5 to 8 years of relevant experience in logistics, contract logistics, 3PL, warehouse operations, supply chain, or project implementation.
- Experience supporting warehouse start-ups, contract logistics implementation, operational transition, or client implementation projects will be an advantage.
- Exposure to WMS, UAT, system implementation, EDI/API integration, or warehouse systems will be preferred.
- Experience working with cross-functional and regional stakeholders across different countries is an advantage.
- Comfortable participating in client-facing project calls and providing structured updates.
- Proficient in project tracking tools such as Excel, PowerPoint, Microsoft Project, Smartsheet, or similar platforms.
- Regional travel may be required depending on project needs.
Key Skills & Competencies
- Strong project coordination and follow-up skills.
- Good understanding of logistics, warehouse operations, and contract logistics implementation activities.
- Ability to manage multiple priorities and stakeholders across different functions.
- Clear and confident communication skills, both internally and with clients.
- Strong attention to detail and ability to maintain structured trackers, timelines, and reports.
- Good problem-solving skills with a proactive approach to risk and issue management.
- Able to work independently while knowing when to escalate for support or decision-making.
Behavioral Fit
- Structured, disciplined, and highly organized.
- Proactive in following up and closing open items.
- Comfortable coordinating work across teams without directly managing them.
- Able to escalate early and constructively when risks or delays arise.
- Client-service oriented with a professional communication style.
- Practical, hands-on, and able to operate effectively in a fast-paced logistics environment.
Success Measures
- Timely completion of project milestones and implementation activities.
- Clear visibility of project status, risks, and open issues.
- Effective coordination across operations, systems, SOP/training, and local teams.
- Smooth go-live readiness and transition to operations.
- Positive client feedback on communication, responsiveness, and implementation support.
