Ready to be a Titan?
The Talent Management team operates with a clear mission: to enable every Titan to do their best work. This mission is critical because our people are the engine that allows ServiceTitan to be the operating system of the trades. We achieve this by building cohesive Talent Products that span the entire employee lifecycle—from candidate assessments and onboarding to engagement, performance, and leader development. We view each program like a product, adopting a rigorous product approach: we conduct discovery to get clear on user needs (our candidates and employees), design MVP solutions, test and iterate with real experiences in mind, and relentlessly measure success. This user-first, data-informed, and systems-oriented approach grounds our work in root-cause problem solving. It reflects a product mindset that ensures our programs solve the right problems, fit within the broader system, and drive lasting impact.
The Talent Program Manager role is a high-ownership position for our core talent development products: Onboarding and Manager & Leader Development. In this role you'll operationalize and drive immediate efficiencies to existing programs, while simultaneously rethinking our existing programs and redesigning them, taking them from 0 to 1. This is a unique opportunity to build talent development programs in new ways, bringing clarity to user problems, defining what content and tools will help, and moving toward just-in-time training and development. Your work will directly shape how employees ramp and how leadership capability scales across the company, acting as a critical enabler for ServiceTitan's next chapter of growth.
What you’ll do:
As the Talent Program Manager, you will operate as a strategic builder, owning the end-to-end employee experience for our critical talent development products.
- Define and Drive the Talent Development Roadmap: Own the vision, goals, and principles for our Onboarding and Manager/Leader Development programs. This includes identifying the biggest areas of opportunity, prioritizing feature improvements, and continuously exploring innovative solutions like advanced tooling and AI for global scalability.
- Be the 0-to-1 Builder and Operator: Lead programs from inception to scale, operating simultaneously at the 10,000-foot strategy level and by rolling up your sleeves for hands-on delivery. This includes maintaining existing programs (e.g., the current 3-day onboarding), identifying quick wins for optimization, while also rethinking program foundations to scale for global regions and new personas.
- Design and Partner to Ship Just-In-Time Experiences: Move beyond basic, one-size-fits-all programming by defining the program vision, user needs, and journey maps for key user personas (e.g., new hires, first-time managers, senior leaders). You will partner with the right internal teams and select and manage external vendors to bring the content to life, experiment with different modalities, and translate leader capabilities into practical, high-impact experiences.
- Apply a Data-Driven Product Mindset: Work backwards from measurable goals, conducting discovery and using design thinking to co-create iterative solutions. You will experiment with Minimum Viable Products (MVPs), leverage qualitative and quantitative data to drive adoption and continuously iterate before scaling, and rigorously measure program effectiveness against business impact.
- Drive Program Management, Comms, and Change Management: Serve as the central Project Manager for your programs, translating strategy into working plans with clear milestones and ownership. You will champion communications, change management, and enablement for all programs, executing on your vision to get changes out the door.
- Influence and Align Critical Stakeholders: Corral the right partners (HRBPs, People Ops, Business Leaders) at the right time, building strong relationships and creating alignment across the organization. You will influence without formal authority by communicating with clarity and warmth to drive successful outcomes.
What you’ll bring:
We believe that how you operate is more important than where you’ve worked. We are focused on the unique mix of skills and mindset needed to succeed in this high-growth, ambiguous environment.
Must-Haves
- Program Building from 0-to-1: Proven ability to build programs from the ground up. You have a track record of delivering end-to-end programs from inception to launch and eventual scale (e.g., People programs, UX/service design, product management, or complex project management).
- Balance of Strategy and Execution: The ability to move from a 10,000-foot strategy view to hands-on execution. You synthesize diverse inputs into a clear point of view, balancing business needs, culture, and employee experience and can then roll up your sleeves to bring your vision to life.
- Depth of Problem Solving: A track record of moving beyond surface fixes by digging into root causes and designing thoughtful, scalable, and impactful solutions.
- Data-Informed Approach: Experience using both qualitative and quantitative insights to evaluate program effectiveness, drive adoption, and inform continuous iteration.
- Influencing Without Authority: Proven success in aligning diverse stakeholders (corralling the right partners/herding the cats) through clear communication, strong rationale, and trust.
Core Behaviors & Mindset
- Builder/Self-Starter: You are a natural builder who is energized by the build itself and possesses a high degree of ownership. You love designing new programs and pressure-testing concepts.
- Curiosity and Tech-Savvy: You are experimenting with new tools, data, and systems, including AI, and using them to improve how work gets done.
- Thrives in Ambiguity and Demonstrates Resilience: You are trusted to navigate environments where things aren't fully figured out, demonstrating resilience by taking ownership, applying feedback, wearing multiple hats and moving work forward without perfect information.
Nice-to-Haves
- Experience working in a fully remote or distributed environment.
- Prior experience specifically working within a Talent Management, L&D, or People Operations function.
- Familiarity with modern HR or L&D tooling/technology platforms.
- Live and/or virtual facilitation experience leading others through learning and/or development programs (onboarding, training, manager/leader development).
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in Canada is between $109,900 CAD - $155,200 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
