About the Role
Our client, a prominent financial services institution, is seeking a highly experienced Senior Project Manager to oversee critical IT Service Delivery initiatives. This role is based in **Sheffield, South Yorkshire, UK**, and is vital for ensuring the seamless and efficient operation of IT services across the organization. The Senior Project Manager will lead projects focused on improving service quality, enhancing customer satisfaction, and optimizing IT operational processes. This includes managing service improvement plans, implementing new service management tools, and ensuring adherence to ITIL best practices. You will work closely with IT operations teams, support staff, and business stakeholders to deliver robust and reliable IT services. The ideal candidate possesses a strong understanding of IT Service Management (ITSM) frameworks, exceptional leadership capabilities, and a proven track record in managing complex service delivery projects in a highly regulated environment. This position offers a significant opportunity to enhance critical IT operations and drive service excellence.
Key Responsibilities
- Lead and manage IT Service Delivery projects, ensuring alignment with business objectives and ITIL best practices.
- Develop and execute project plans for service improvement initiatives, including scope, timelines, budgets, and resource allocation.
- Oversee the implementation of new IT service management tools and processes.
- Manage relationships with internal IT teams, vendors, and external service providers.
- Identify and assess service delivery risks and issues, developing and implementing effective mitigation strategies.
- Monitor key performance indicators (KPIs) for IT service delivery and report on progress to senior management.
- Facilitate communication and collaboration between IT operations, support teams, and business units.
- Drive initiatives to enhance customer satisfaction and user experience with IT services.
- Ensure project deliverables meet quality standards and contribute to the overall stability and performance of IT systems.
Requirements
- Minimum of 7 years of experience in project management, with a strong emphasis on IT Service Delivery and IT Service Management (ITSM).
- Proven experience managing projects within the ITIL framework.
- Demonstrated success in implementing service improvement initiatives and enhancing operational efficiency.
- In-depth knowledge of ITSM tools and processes (e.g., incident management, problem management, change management).
- Excellent leadership, communication, and stakeholder management skills, particularly within a financial services context.
- Proficiency in project management software and methodologies.
- A Bachelor's degree in Information Technology, Computer Science, or a related field; ITIL Foundation/Intermediate/Expert certifications are highly desirable.
- Ability to work effectively in a demanding, operations-focused environment.
Benefits
- An annual salary of 77000 £, commensurate with experience.
- Performance-related bonus scheme.
- Comprehensive health, dental, and eye care insurance.
- Generous holiday entitlement and company benefits.
- Opportunities for professional development, including advanced ITIL and project management training.
- Company pension scheme.
- A stable and secure working environment within a reputable financial institution.
- Potential for career progression within IT operations and management.
