Overview In this role you will lead end-to-end planning and delivery of ServiceNow deployment and optimisation, coordinating with IT and business stakeholders to align with organisational priorities. You will drive integration with enterprise systems, governance, and change activities to ensure smooth transitions and adoption. This position sits at the intersection of delivery, architecture, and business change, and focuses on delivering measurable improvements in service management and user experience. You will work with cross-functional teams to manage risks, dependencies, and critical paths, delivering transformation at pace with minimal disruption.
Responsibilities - Lead end-to-end delivery of ServiceNow deployment and optimisation
- Coordinate integration of ServiceNow with enterprise tooling and data sources
- Manage cross-team delivery including platform, service operations, architecture, and security stakeholders
- Embed governance, data, and compliance controls within ServiceNow implementation
- Align ServiceNow with business change activities (communications, training, adoption)
- Plan for service transition, operational readiness, and support models
- Manage risks and issues related to platform delivery and organisational change
- Maintain focus on minimising disruption while enabling transformation at pace
- Provide clear upward reporting of risks, issues, and progress to programme leadership
Key requirements - Experience delivering ServiceNow deployments and managing ITSM/ITOM/EAM/FSM/CSM modules
- Ability to coordinate multi-disciplinary teams including technical specialists and business change leads
- Strong governance, risk, and compliance awareness in platform delivery
- Stakeholder engagement with senior leadership and programme governance
- Experience aligning IT delivery with organisational processes and policies
- stakeholder engagement
- communication
- leadership
- ServiceNow ITSM
- ServiceNow ITOM
- ServiceNow EAM
